5,099 questions
I had the same issue: I did the next to solved.
Go to Microsoft Remote Desktop > preferences > General Tab> uncheck “use system proxy configurations “ and
Also uncheck “Use hardware acceleration ”
After Big Sur was loaded on mac book pro now the microsoft remote desktop won't load and throws an error report
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 55.00000000000001%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEC%3C/text%3E%3C/svg%3E)
Emily Cryer
16
Reputation points
After Big Sur was loaded on mac book pro now the microsoft remote desktop won't load and throws an error report.
Anyone have an idea on how to fix it?
Thanks,
Gary
Windows for business | Windows Client for IT Pros | User experience | Remote desktop services and terminal services
{count} votes
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José Luis Roldán 1 Reputation point2020-12-11T11:37:54.1+00:00 After installing Big Sur, I receive the following message when I run MRD: "We couldn't connect to the remote PC. Make sure the PC is turned on and connected to the network, and that remote access is enabled.
Error code: 0x204"
As a previous user, I had tried many times with "Use system proxy configuration" and "Use hardware acceleration when possible." (both on, both off or 1 on 1 off).
The version I use:
macOS Big Sur 11.0.1
Microsoft Remote Desktop: Version 10.5.0 (1841)
I would be very grateful if you could provide me a solution
PS: I still can connect to my company network through VPN (FortiClient).
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6 answers
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Silvio Salvetti 46 Reputation points2020-11-15T23:33:09.737+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 84%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBN%3C/text%3E%3C/svg%3E)
Bao Nguyen 6 Reputation points2020-11-16T02:02:16.117+00:00 Perfect, works like a charm
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 92%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDE%3C/text%3E%3C/svg%3E)
Dražen Jurčić 1 Reputation point2020-11-16T07:36:47.703+00:00 Thx man, had the same problem, and this works like a charm for me to :)
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 37%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Daniel Bartlett 1 Reputation point2020-11-16T12:02:18.81+00:00 you sir are a genius, top marks fixed my problem
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 35%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERK%3C/text%3E%3C/svg%3E)
Rangi Keen 1 Reputation point2020-11-16T17:28:51.953+00:00 At least for me, I only needed to uncheck "Use hardware acceleration" to make it work.
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Richard B 16 Reputation points2020-11-16T22:39:36.61+00:00 Still not working for me. MRD crashes once I press the "General Tab" in order to try to rectify as you suggested. Hope we can have a fix here very soon. Totally rely on using MRD for my work.
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Andreas Baumgarten 123.7K Reputation points MVP Volunteer Moderator2020-11-16T23:07:11.057+00:00 If you rely on a working RDP client for MacOS Big Sur I can recommend RoyalTS.
I am working with Royal TS on my Macbook Pro on a daily base without any problem (Single User Version).https://www.royalapps.com/ts/mac/features
If the limitations of the Royal TS Lite Version are ok for you it's free.
(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
Regards
Andreas Baumgarten -
Richard B 16 Reputation points
2020-11-16T23:19:06.153+00:00 Fixed - when doing some further research I found that I was using version 8 of Microsoft Remote Desktop (which worked fine before upgrading to BigSur). I had no idea there was a version 10 out there. Any way, downloaded version 10.4 from AppStore (free). It even ask you if you want to import your old connections from Version 8. Now all is working as per before.
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GarethHouston-9375 1 Reputation point2020-11-17T15:26:48.323+00:00 Thank you very much! Loaded Big Sur last night and have been banging my head against my desk all morning trying to get this to work! Thank you!
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Julie 1 Reputation point2020-11-17T17:27:06.967+00:00 THANK YOU!!!!!!!
My remote connection started crashing constantly and this helped.
Time for more coffee!
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Aaron Graves 11 Reputation points2020-11-19T14:29:46.72+00:00 MS-RDP dosen't work for me after upgradeing my MAC to Big Sur. The app doesn't fully load and crashes every time I click on Preferences/General or Preferences/Resolution.
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Silvio Salvetti 46 Reputation points
2020-11-19T14:31:51.357+00:00 try to upgrade MS-RDP to the newest version.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 35%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPH%3C/text%3E%3C/svg%3E)
Pedro Henrique 1 Reputation point2020-11-20T18:13:58.237+00:00 Same with me.
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Sushi_Chef87 1 Reputation point2020-11-26T11:31:11.043+00:00 Thanks! Works! Saved me a lot of time.
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Anonymous2020-11-16T05:54:12.447+00:00 Hi @Emily Cryer
I would recommend you go into preferences and turn off hardware acceleration. Then it will connect to RDP servers just fine.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 20%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Robert Schwarz 6 Reputation points2020-11-22T15:56:48.643+00:00 I'm also having RDP issues after Big Sur update. My issues is after connecting, the window rapidly "flickers" I'm running OS X 11.0.1 and RDP client 10.4.1. Turning off hardware acceleration doesn't work.
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Janine Kotila 1 Reputation point2020-12-03T20:44:31.773+00:00 did you get a resolution to this issue? I am also not able to get it to work even after I turn of the preferences suggested in this chat.
I am on Microsoft RD 10.5.0
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Sushi_Chef87 1 Reputation point
2020-12-03T21:06:42.747+00:00 Most software not being from Apple does not work. I installed Royal TS, as suggested by
AndreasBaumgarten RichardB-4834 · Nov 17 at 12:07 AM
If you rely on a working RDP client for MacOS Big Sur I can recommend RoyalTS.
I am working with Royal TS on my Macbook Pro on a daily base without any problem (Single User Version).https://www.royalapps.com/ts/mac/features
If the limitations of the Royal TS Lite Version are ok for you it's free.
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Andreas Baumgarten 123.7K Reputation points MVP Volunteer Moderator
2020-12-06T00:10:43.803+00:00 There is a new version (10.5.0) of Microsoft Remote Desktop for MacOS available:
https://apps.apple.com/app/microsoft-remote-desktop/id1295203466?mt=12
(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
Regards
Andreas Baumgarten-
Sushi_Chef87 1 Reputation point
2020-12-07T08:13:42.86+00:00 works great! Thank you!
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Andreas Baumgarten 123.7K Reputation points MVP Volunteer Moderator
2020-11-15T23:59:16.043+00:00 I am running Microsoft Remote Desktop Version 10.4.1. without any problems on my Macbook Pro with Big Sur (11.0.1).
(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
Regards
Andreas Baumgarten-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 92%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGS%3C/text%3E%3C/svg%3E)
Gunaranjan Sundararajan 1 Reputation point2021-04-19T12:03:06.42+00:00 Could you share the download link for 10.4.1 Please for mac
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Andy Mattson 1 Reputation point2021-08-17T20:33:59.857+00:00 Bam! Apple and Microsoft not playing well together, again.
I went and found a site with beta versions, and downloaded 10.4.1.
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