User photos not showing up in On Premise Outlook

Question

User photos not showing up in On Premise Outlook

Tim McCord 5

Hello. We are using O365 but are using on premise Office for Outlook. We use CodeTwo to import photos to new employees. Everything worked great until last November. Now, since last November, the new employee photos will not show up in Outlook. They show up in Sharepoint and other O365 apps including OWA, but not in the on Premise Outlook. Our network admin is out so I need some direction to look at. I looked at the CodeTwo app and also in O365 admin center but don’t know what to look for. Not syncing to Outlook but all other apps are synched. Hope this makes sense.

Thank you!

Tim

Adam (CodeTwo) 246 Reputation points

2024-08-16T08:30:28.3533333+00:00
A couple of questions to help troubleshoot:

Which of our tools are you using? CodeTwo User Photos for Office 365 or CodeTwo Active Directory Photos? If you're on hybrid, you might need to use both.

When you say that those photos don't show up in Outlook - do you mean on their own profiles, when someone writes to them or both? You might need to force GAL update.
Anonymous

2024-08-19T08:29:28.7166667+00:00

Hi, @Tim McCord

Any updates so far? If you have solved your problem, could you share with us? Maybe it will help more people with similar problems. Don't forget to mark it as answer, this will be easy for other community members to find the useful one.
Anonymous

2024-08-21T05:27:13.9033333+00:00

Hi, @Tim McCord

Just circling back to check to see how things are going on with this thread. Should you need more help on this, you can feel free to post back.

1 answer

Your answer

Adam (CodeTwo) 246 Reputation points

2024-08-16T08:30:28.3533333+00:00

A couple of questions to help troubleshoot:

Which of our tools are you using? CodeTwo User Photos for Office 365 or CodeTwo Active Directory Photos? If you're on hybrid, you might need to use both.

When you say that those photos don't show up in Outlook - do you mean on their own profiles, when someone writes to them or both? You might need to force GAL update.
Anonymous

2024-08-19T08:29:28.7166667+00:00

Hi, @Tim McCord

Any updates so far? If you have solved your problem, could you share with us? Maybe it will help more people with similar problems. Don't forget to mark it as answer, this will be easy for other community members to find the useful one.
Anonymous

2024-08-21T05:27:13.9033333+00:00

Hi, @Tim McCord

Just circling back to check to see how things are going on with this thread. Should you need more help on this, you can feel free to post back.

Answer 1

Abiola Akinbade 29,490 Volunteer Moderator

Are you getting any synchronization errors on Entra Connect?

Try this:

https://learn.microsoft.com/en-us/outlook/troubleshoot/user-interface/cannot-see-contact-photos?source=recommendations

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

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User photos not showing up in On Premise Outlook

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