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Windows 10 idle timer expired

Paco Gaspar 91 Reputation points
2020-09-18T10:24:28.783+00:00

Hi,

I have sereral computers with Windows 10 Professional, release 1903, that shows the follow popup message when idle:

Idle timer expired. Session time out limit has been reached. You will be disconnected in 2 minutes. Press any key to continue.

This is a common issue in rdp connections, but this is happening to users without any rdp connection, just in their own computers with domain account logon.

Any clue about how to solve it?

Windows for business | Windows Client for IT Pros | User experience | Other
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  1. Alex Fogerty 71 Reputation points
    2020-11-23T02:27:28.873+00:00

    We had the same issue (I think) but it turned out that there was a Citrix Receiver / Citrix Workstation application running in the background and it couldn't connect to the Citrix server so it was complaining about Idle Timeout. The end user was using Windows 10 v2004, with no RDPs or terminal servers.

    Error message was:

    Idle timer expired
    Session has been idle over its time limit
    It will be disconnected in 2 minutes
    Press any key now to continue session

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    2 people found this answer helpful.
  2. Paco Gaspar 91 Reputation points
    2020-09-21T07:15:51.58+00:00

    Thanks for the answer. As I stated in my question, this is not related to Remote Desktop sessions, this message appears in local sessions to the users.

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    1 person found this answer helpful.
  3. Paco Gaspar 91 Reputation points
    2020-09-24T06:28:22.857+00:00

    I have checked the sessions tab in the user object in AD users and computers. Here are the settings:

    End a disconnected session: Never
    Limit of active session: Never
    Limit of inactive session: Never

    Disconnect when limit reached or losing connection
    Allow connect again from whatever client.

    Thanks

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  4. Gloria Gu 3,961 Reputation points
    2020-09-21T07:09:35.723+00:00

    Hi,

    Thank you for posting in Q&A! In regards to your issue,

    The Problem Cause in microsoft official document says:
    "This behavior occurs if a policy setting enforces a time limit for idle Remote Desktop sessions. If an active session has not received user input for the time that is specified in the policy setting, the session disconnects. Pressing a key closes the warning message that you receive two minutes before you are disconnected. However, this action does not reset the idle timer. To reset the idle timer and keep the session active, you must provide user input other than the keystroke that closes the warning message."

    Solution:
    The user must provide input other than the keystroke for "OK" that closes the warning message.
    Refer to the Active session limit and Idle session limit sections in the following Microsoft Technet article for more information:
    https://learn.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2008-R2-and-2008/cc754272(v=ws.11)?redirectedfrom=MSDN

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