My staff has problem for sign in microsoft team as error show in below.

Question

My staff has problem for sign in microsoft team as error show in below.

FlameFox 21

Please help to check and reply for solution which can fix it correctly.

I try many ways answer from google include uninstall and re-install again, it still show this problem

P.S. He can login and use on web app, now we suggest him to use that instead of program until we get answer from your side to fix it.

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Answer 1

Sharon Zhao-MSFT 25,761 Microsoft External Staff

@FlameFox-4094,

Does this issue persist all the time? Or what is changed before this issue happened?

What kind of network does this affected user use?

You could try to delete this folder: %localappdata%Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy. Then re-log in Teams desktop client.

If no luck, go to this path: %localappdata%Microsoft\Teams\current\Teams.exe > right click Teams.exe and choose properties > in Compatibility tab, check “Run this program in compatibility mode for Windows 8”. Then, restart Teams and try again.

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FlameFox 21 Reputation points

2020-11-24T09:17:23.82+00:00

Dear SharonZhao-MSFT

Thank you for your advice, I will test with your advice and will notify result again.
Sharon Zhao-MSFT 25,761 Reputation points Microsoft External Staff

2020-11-27T07:30:16.53+00:00

@FlameFox
Is there any update now?
Sharon Zhao-MSFT 25,761 Reputation points Microsoft External Staff

2020-12-02T06:34:21.19+00:00

@FlameFox
Haven't received your update for a long time, any update now?
If the above suggestion helps, please be free to mark it as answer for helping more people.
FlameFox 21 Reputation points

2020-12-08T10:10:02.28+00:00

Dear SharonZhao-MSFT

Sorry for vert late update, after use your suggestion method on Run this program in compatibility mode for Windows 8 it really work.

Now my PC staff can work as normally

Really thanks for that

Have a good day sir.

Answer 2

Henry Pei 1

As a last resort, you can try deleting the Team cache folder at the following location:

**%appdata%\Microsoft\Teams**

This will reset Teams caches as well as app settings. You need to perform the deletion after completely close the Teams client.

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My staff has problem for sign in microsoft team as error show in below.

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