My staff has problem for sign in microsoft team as error show in below.

FlameFox 21 Reputation points
2020-11-24T06:37:24.213+00:00

41999-image.jpg

Please help to check and reply for solution which can fix it correctly.

I try many ways answer from google include uninstall and re-install again, it still show this problem

P.S. He can login and use on web app, now we suggest him to use that instead of program until we get answer from your side to fix it.

Microsoft Teams | Microsoft Teams for business | Other
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  1. Sharon Zhao-MSFT 25,761 Reputation points Microsoft External Staff
    2020-11-24T09:07:13.487+00:00

    @FlameFox-4094,

    Does this issue persist all the time? Or what is changed before this issue happened?

    What kind of network does this affected user use?

    You could try to delete this folder: %localappdata%Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy. Then re-log in Teams desktop client.

    If no luck, go to this path: %localappdata%Microsoft\Teams\current\Teams.exe > right click Teams.exe and choose properties > in Compatibility tab, check “Run this program in compatibility mode for Windows 8”. Then, restart Teams and try again.
    42057-image.png


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  1. Henry Pei 1 Reputation point
    2020-11-30T07:43:29.963+00:00

    As a last resort, you can try deleting the Team cache folder at the following location:

    **%appdata%\Microsoft\Teams**

    This will reset Teams caches as well as app settings. You need to perform the deletion after completely close the Teams client.

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