Share via

Why isn't my FSLogix profile loading correctly? Why are users getting temporary profiles?

kobulloc msft 50 Reputation points
2024-08-26T23:37:35.8033333+00:00

Note: Based on common issues that we have seen from customers and other sources, we are posting these questions to help the Azure community.

Why are users receiving temporary profiles instead of their Fslogix profiles on a VDI, and how can it be resolved?

Azure Virtual Desktop
Azure Virtual Desktop

A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. kobulloc-MSFT 26,861 Reputation points Microsoft Employee Moderator
    2024-08-26T23:38:05.5866667+00:00

    Note: Based on common issues that we have seen from customers and other sources, we are posting these questions to help the Azure community.

    One possible cause is due to stale sessions on the Virtual Desktop Infrastructure (VDI). When a user does not sign out correctly, it leaves a stale session that interferes with subsequent logins, causing the system to load a temporary profile instead of the user's actual FSLogix profile.

    To resolve this issue, follow these steps:

    1. Check the registry for multiple VHD locations and remove any redundant entries.
    2. Instruct users to sign out correctly from their sessions to prevent stale sessions.
    3. Ask the affected user to sign in again after ensuring the above steps are completed.

    Also note that antivirus interference is a common cause of FSLogix container corruption. Be sure to schedule and configure your antivirus accordingly.

    Additional Resources:

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.