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Word is not letting me save to my Mac

Lisa Overton 5 Reputation points
2024-08-27T17:46:10.0066667+00:00

Word is not responding when I click on Save As in a Word document. If I try to quit the program, I get a dialog box about reviewing changes or discarding them, but no option to save the open documents. The file is not large at all - just two pages with no graphics. I created this document myself, and have not shared it, so there should not be any issue with permissions. The iOS is up to date, and I assume I am using the latest version of Word since I have an Office 365 subscription. What gives?

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
Microsoft 365 and Office | Word | For business | Windows
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  1. Emi Zhang-MSFT 30,046 Reputation points Microsoft External Staff
    2024-08-28T07:28:00.45+00:00

    Hi,

    I suggest you try to reset Word for Mac, please follow these steps:

    Quit all Office applications.

    Open Finder and go to ~/Library/Group Containers/UBF8T346G9.Office/User Content/Templates, move Normal.dotm to Desktop.

    Go to ~/Library/Preferences, locate the files com.microsoft.Word.plist and com.microsoft.Office.plist, move them to the Desktop (Word will rebuild them).

    Restart Mac and the application.

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

    If the response is helpful, please click "Accept Answer" and upvote it.

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    1 person found this answer helpful.

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