1,950 questions
Try updating your graphics display driver. If that does not work, try turning off use of hardware graphics acceleration in Office.
File > Options > Advanced > Display > Disable hardware graphics acceleration.
Word 365 is unstable
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Ioan Gabriel Dalea
1
Reputation point
I am using a subscription for Office 365 and my Word has suddenly become unstable. The screen flashes and shakes constantly, making it impossible to use. This is happening EVERY TIME when I try to use word, so impossible for me to use it right now.
No problems with excel or powerpoint, only word is damaged. Last updates are installed. I use Windows 10 Home vers 20H2 X64 on a Lenovo Ideapad C340.
Any idea?
Microsoft 365 and Office | Word | For business | Windows
{count} votes
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Emily Hua-MSFT 27,796 Reputation points2020-12-04T01:13:05.89+00:00 @Ioan Gabriel Dalea
I am checking the status of this issue. Do you have any update for it?
If yes, welcome to feedback.
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2 answers
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Charles Kenyon 3,121 Reputation points Volunteer Moderator2020-11-29T13:46:03.19+00:00 -
Emily Hua-MSFT 27,796 Reputation points
2020-11-30T06:52:34.46+00:00 @Ioan Gabriel Dalea
In addition to CharlesKenyon-8472's suggestions, you can also run Word as following. It would prevent add-ins and global template from being loaded automatically and lock the setting files.- Press Win + R to open Run dialog, then enter
winword /a, click OK.
If this issue goes away under /a command-line switch, please disable COM Add-ins and rename global template.
- Go to File > Options > Add-ins > Manager, COM Add-ins > Go, clear the check boxes for any enabled COM add-ins, select OK.
- Please close all the files of Office and go to File explorer > View in Show/hide group > check the box of "Hidden Items".
Go toC:\Users\<user name >\AppData\Roaming\Microsoft\Templates, then find the Normal.dotm and rename it. This file will be automatically generated when reopen Word.
Any issues please let us know.
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