Room finder in outlook web not working

Question

Room finder in outlook web not working

Natan Perlman 0

The room finder in Outlook Web not working for two users, for the rest of the users, it is shown as a good what could be the reason? image (22)

Natan Perlman 0 Reputation points

2024-09-08T10:31:57.3033333+00:00

How did two users do? Could you describe more? = I didn't understand, what you mean?
All users see the availability of the rooms properly, 2 users appears to them "Unknown"
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2024-09-24T05:22:59.0833333+00:00

Is there any update on this thread? If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well.

Thanks for your understanding！

3 answers

Your answer

Natan Perlman 0 Reputation points

2024-09-08T10:31:57.3033333+00:00

How did two users do? Could you describe more? = I didn't understand, what you mean?
All users see the availability of the rooms properly, 2 users appears to them "Unknown"
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2024-09-24T05:22:59.0833333+00:00

Is there any update on this thread? If the issue has been resolved, please mark the helpful replies as answers, this will make answer searching in the forum easier and be beneficial to other community members as well.

Thanks for your understanding！

Answer 1

Hi @Natan Perlman

Glad to hear this issue has been resolved and thanks for the sharing!

Issue Symptom:

The room finder in Outlook Web not working for two users, it appears to them "Unknown", however, for the rest of the users, it is shown as a good.

Resolution:

Changing the Access Rights To Editor and then returned to Reviewer for users who have not seen the availability of the rooms.

Since the Microsoft Q&A community has a policy that the question author cannot accept their own answer. They can only accept answers by others. If the answer is helpful, please click on ACCEPT ANSWER as it could help other members of the Microsoft Q&A community who have similar questions and are looking for solutions. Warm thanks!

Answer 2

Joan Hua-MSFT 5,300 Microsoft External Staff

Hi @Natan Perlman

Welcome to our forum!

How did two users do? Could you describe more?

Meanwhile, please check if the Room Finder works as expected in the Outlook Web App, the room list (distribution group) and the list members (rooms) generally would take up to 24 hours to appears in the Outlook Client.

In addition, as i know, this issue may occur if the user doesn't select a room list. A room list must be selected before available rooms are displayed in the Room Finder. Please follow the article to try again and it is suggested that please type the complete name to see if it appears.

If they still could not search for any rooms, please refer to the article and try to repair: Room Finder doesn't display any conference rooms when a user creates a meeting - Exchange | Microsoft Learn

Hope it helps!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our [documentation] to enable e-mail notifications if you want to receive the related email notification for this thread.

Natan Perlman 0 Reputation points

2024-09-08T10:32:11.09+00:00

How did two users do? Could you describe more? = I didn't understand, what you mean? All users see the availability of the rooms properly, 2 users appears to them "Unknown"
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2024-09-09T08:07:00.2833333+00:00
Hi @Natan Perlman

Thanks for response.

I mean, what are their specific operations? The same operation as you guys, however, OWA does not show them the availability of the room.

In this case, please check Permissions and Configurations, ensure that the room list is mail-enabled and visible in the Global Address List (GAL). You can check this using PowerShell commands to verify the HiddenFromAddressListsEnabled property.

Changes in permissions and configurations may take some time to replicate across the Microsoft 365 environment. Wait for some time and check if the Room Finder starts displaying the correct information.

In addition, you may try the following steps:

Close and reopen Outlook to see if the Room Finder starts working. Sometimes, simply restarting the Outlook client can resolve certain issues.

Check if the Room Finder works as expected in the Outlook Web App.

Follow the article to try again and it is suggested that please type the complete name to see if the issue persists.

Hope it helps!

Answer 3

Natan Perlman 0

I found a solution,
For users who have not seen the availability of the rooms
I changed the AccessRights To Editor and then returned to Reviewer and that fixed the problem, I still don't understand why it stopped working even though they had the same permissions as the whole organization.

Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2024-09-12T03:25:45.23+00:00
Hi @Natan Perlman

Thanks for your sharing!

Sometimes, even if users have the same permissions as the rest of the organization, there can be underlying issues such as:

Cache or Sync Issues: Sometimes, permissions changes might not propagate correctly due to caching or synchronization delays.

Hidden Configuration Changes: There might have been subtle changes in the system configuration or updates that affected the permissions.

User-Specific Issues: Occasionally, specific user accounts might encounter issues that others do not, due to unique settings or data corruption.

Hope it helps.

Share via

Room finder in outlook web not working

3 answers

Your answer