Error [8024801] & [8024500C] in WindowsUpdate.log when trying to install WSUS 2023-06 Cumulative Update for Windows 10 Version 22H2 for x64-based Systems (KB5027215)

Question

Error [8024801] & [8024500C] in WindowsUpdate.log when trying to install WSUS 2023-06 Cumulative Update for Windows 10 Version 22H2 for x64-based Systems (KB5027215)

DLA, Referat IT 0

Hello,

as the title mentions, I'm trying to installt "WSUS 2023-06 Cumulative Update for Windows 10 Version 22H2 for x64-based Systems (KB5027215)" on a client via WSUS but I'm getting error codes in the windowsupdate.log even though the installation seems successful on first glance. I couldnt find out any specific info on this error and tried some troubleshooting as well, that Im going to share below.

Error messages in WindowsUpdate.log:

2024.09.07 16:53:30.3652329 1972  836   ComApi          * START *   Federated Search ClientId = Update;ScanForUpdates (cV: JOF+CYEhMkCP7wUn.1.0.2.0)
2024.09.07 16:53:30.3660473 1536  1316  IdleTimer       WU operation (SR.Update;ScanForUpdates ID 4) started; operation # 57; does use network; is not at background priority
2024.09.07 16:53:30.3661622 1536  2860  Agent           *FAILED* [80248014] GetServiceObject couldn't find service '855E8A7C-ECB4-4CA3-B045-1DFA50104289'.
2024.09.07 16:53:30.3661811 1536  2860  Agent           *FAILED* [80248014] Method failed [CAgentServiceManager::GetServiceObject:2059]
2024.09.07 16:53:30.3661869 1536  2860  Agent           Processing auto/pending service registrations and recovery (cV: JOF+CYEhMkCP7wUn.1.0.2.0.0.0)
2024.09.07 16:53:30.3665140 1536  2860  Misc            *FAILED* [8024500C] Method failed [CSLSEndpointProvider::GetWUClientData:2649]
2024.09.07 16:53:30.3665180 1536  2860  Misc            *FAILED* [8024500C] EP: get client data
2024.09.07 16:53:30.3665231 1536  2860  Misc            *FAILED* [8024500C] Method failed [CSLSEndpointProvider::GetSecondaryServicesEnabledState:2049]
2024.09.07 16:53:30.3665293 1536  2860  Agent           *FAILED* [8024500C] Method failed [CAgentServiceManager::DetectAndToggleServiceState:3020]
2024.09.07 16:53:30.3665331 1536  2860  Agent           *FAILED* [8024500C] SLS sync failed during service registration.
2024.09.07 16:53:30.3665435 1536  2860  Agent           *FAILED* [80248014] GetServiceObject couldn't find service '855E8A7C-ECB4-4CA3-B045-1DFA50104289'.
2024.09.07 16:53:30.3665481 1536  2860  Agent           *FAILED* [80248014] Method failed [CAgentServiceManager::GetServiceObject:2059]
2024.09.07 16:53:30.3665568 1536  2860  Agent           *FAILED* [80248014] Failed to resolve federated serviceId 855E8A7C-ECB4-4CA3-B045-1DFA50104289
2024.09.07 16:53:30.3665653 1536  2860  Agent           *FAILED* [80248014] Failed to execute service registration call {89884EFC-88CA-4D57-9AF4-1A7A027E9253} (cV: JOF+CYEhMkCP7wUn.1.0.2.0.1)
2024.09.07 16:53:30.3666050 1536  2860  IdleTimer       WU operation (SR.Update;ScanForUpdates ID 4, operation # 57) stopped; does use network; is not at background priority
2024.09.07 16:53:30.3774183 1972  3464  ComApi          * END *   Federated Search failed to process service registration, hr=0x80248014 (cV = JOF+CYEhMkCP7wUn.1.0.2.0)

Steps I already tried that didn't help resolbe the errors:

  net stop wuauserv 
  net stop bits
  net stop cryptsvc 
  ren %systemroot%\SoftwareDistribution SoftwareDistribution.old 
  ren %systemroot%\system32\catroot2 catroot2.old 
  net start wuauserv 
  net start bits 
  net start cryptsvc
  net start msiserver
  
  sfc /scannow
  
  DISM /Online /Cleanup-Image /RestoreHealth

Tried the troubleshooting tool under: Select Start > Settings > Update & Security > Troubleshoot > Additional troubleshooters. Next, under Get up and running, select Windows Update > Run the troubleshooter.

Downloaded "KB5027215" installer and ran it manually on the client which gave me the following message:

  [Window Title]
  Windows Update Standalone Installer
  [Main Instruction]
  Windows Update Standalone Installer
  [Content]
  Security Update for Windows (KB5027215) is already installed on this computer.
  [OK]

I'd be thankful for new possible solutions that help me to adress this problem.

Best regards.

1 answer

Your answer

Answer 1

Anonymous

Hello DLA, Referat IT,

Thank you for posting in Q&A forum.

Error 8024801 typically indicates that the Windows Update service is unable to retrieve update information.

Ensure System Date and Time are Correct: Make sure your system's date and time settings are accurate.
Clear Windows Update Cache: Delete the contents of the C:\Windows\SoftwareDistribution folder. Before doing this, stop the Windows Update service using the command net stop wuauserv, and restart it afterward using net start wuauserv.

Error [8024500C]: This error indicates that the clients could not connect to the update service. To resolve this, you can try the following steps:

Check your network connection and ensure that the client can reach the WSUS server.
Verify that the WSUS server is properly configured and that the clients are correctly pointed to the WSUS server.
Ensure that the necessary ports (e.g., port 8530 for WSUS) are open and not blocked by a firewall.

Since you have manually installed KB5027215 and failed, after you check the settings about these 2 Errors, please try to uninstall it and clear cache then re-install again.

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best Regards,

Daisy Zhou

============================================

If the Answer is helpful, please click "Accept Answer" and upvote it.

DLA, Referat IT 0

Hello Daisy Zhou,

thank you very much for your reply, but sadly the solutions you suggested didnt resolve the issue.

I checked the Date and Time for the client and server which were correct in both cases.
I deleted the Windows Update Cache as described.
I checked wether or not the client could reach the WSUS-Server, which was successful
The WSUS Server should also be configured correctly because the client does recognize when new updates are being allowed through WSUS (for example servicing stack updates) and tries to install them.
The firewall-ports are also properly activated on the server.
When trying to uninstall the problematic KB to try a re-install afterwards, as you said, I get an Error-Message though which says: "An error occurred. Not all items could be uninstalled."

But after I tried your suggestions additional new Errors appeared in the Windows-Update.log that might help to narrow it down. Sadly part of the Logs is in German, I hope thats alright:

2024.09.16 14:40:10.7892691 11204 10744 WIL             *FAILED* [8024801E] file = onecore\enduser\windowsupdate\client\engine\updatedeploymentprovider\lib\dpupdatehelper.cpp, line = 632

2024.09.16 14:40:09.3264263 4224  6176  Misc            *FAILED* [80070003] Method failed [SusMoveOrCopyDirectoryContentsHelperRecursive:1673]
2024.09.16 14:40:09.3264284 4224  6176  Misc            *FAILED* [80070003] Method failed [SusMoveOrCopyDirectoryContentsHelper:1754]

2024.09.16 14:40:09.2012765 11204 10528 ComApi          *FAILED* [80246007] ISusInternal:: IsCommitRequired

2024.09.16 14:39:35.4458512 4224  11080 Agent           *FAILED* [8024043D] GetIsInventoryRequired

2024.09.16 14:40:13.7811953 9036  9164  Handler         *FAILED* [80070005] Handler process got unexpected result: 0, exiting

2024.09.16 14:40:13.7801513 4224  4828  WebServices     *FAILED* [80244008] Web service call

2024.09.16 14:45:06.2675257 2024  3000  Agent           Failed to retrieve SLS response data for service 7971f918-a847-4430-9279-4a52d1efe18d, error = 0x8024500c

2024.09.16 14:40:13.7801096 4224  4828  WebServices     WS error: Der Text der empfangenen Nachricht enthielt einen Fehler.
2024.09.16 14:40:13.7801132 4224  4828  WebServices     WS error: Die Anforderung konnte vom Server nicht verarbeitet werden. ---> Der Typeninitialisierer f??r Microsoft.UpdateServices.Internal.Reporting.WebService" hat eine Ausnahme verursacht. ---> Anmeldefehler f??r Benutzer 'NT-AUTORIT??T\Netzwerkdienst'. Ursache: Der Server befindet sich im Skriptupgrademodus. Nur ein Administrator kann zu diesem Zeitpunkt eine Verbindung herstellen." 
2024.09.16 14:40:13.7801157 4224  4828  WebServices     WS Error code: Server
2024.09.16 14:40:13.7801385 4224  4828  WebServices     WS error: <detail/>

Thanks again in advance, I hope this helps to narrow down the problem.

Best regards.

Share via

Error [8024801] & [8024500C] in WindowsUpdate.log when trying to install WSUS 2023-06 Cumulative Update for Windows 10 Version 22H2 for x64-based Systems (KB5027215)

1 answer

Your answer