Incoming Webhook in MS Teams won't save

Question

Incoming Webhook in MS Teams won't save

Ševčík Daniel 20

Hey, from today I'm not able create Incoming Webhook for my new team. After adding it, fill the name of it and hit Create button it pops URL, but when I hit Done button, it is just blank page with no answer and Incoming Webhook is not saved.

Ševčík Daniel 20 Reputation points

2024-09-11T11:04:33.6733333+00:00

I tried desktop version of MS Teams, this pop up Ooops, something went wrong after I hit configure. So I used web version, but this failing after hitting Done button.
Darshida Das 15 Reputation points

2024-09-11T11:22:52.2666667+00:00
Open Microsoft Teams.

Go to the Team where you want to add the Incoming Webhook.

Click on the three dots (More options) next to the channel name and select Connectors.

Find and select Incoming Webhook and click Configure.

Provide a name for the webhook and optionally, upload an image.

Click Create, and you should see the URL. Copy this URL for your use.

Click Done to finish.
Ševčík Daniel 20 Reputation points

2024-09-11T12:03:54.59+00:00

I'm using firefox for online MS Teams, but I tried it also with Edge and Chrome and still can't save it. Chrome said error on login.microsoft.com, Firefox won't save webhook when I hit Done button, it will stuck on blank screen same as Edge.
Ševčík Daniel 20 Reputation points

2024-09-11T12:05:20.98+00:00

Dear Darshida, after point 7 it will stuck at blank page and webhook is not saved:
Ševčík Daniel 20 Reputation points

2024-09-11T12:06:28.5433333+00:00

deleted duplicate image
Ševčík Daniel 20 Reputation points

2024-09-11T12:07:18.75+00:00

Header of the team
Darshida Das 15 Reputation points

2024-09-11T12:30:56.6333333+00:00
If the webhook creation process gets stuck at a blank page after hitting Done try these steps:

Clear Browser Cache and Cookies.

Disable Browser Extensions.

Try a Different Browser or Incognito Mode.

Ensure You Have Necessary Permissions.
Ševčík Daniel 20 Reputation points

2024-09-11T13:11:38.35+00:00

Tried 5 different browsers. 2 of them with fresh installation. Incognito mode, cleared everything. But webhook is not saved and it get stuck right after I hit Done button. Looks like this is not client problem, but Microsoft problem. Can you check it? Solve it?
Prasad-MSFT 9,066 Reputation points Microsoft External Staff Moderator

2024-10-07T12:32:30.7833333+00:00

According to latest update from engineering team, the bug has been fixed in both Teams web and desktop client. Thanks!

Accepted answer

1 additional answer

Your answer

Ševčík Daniel 20 Reputation points

2024-09-11T11:04:33.6733333+00:00

I tried desktop version of MS Teams, this pop up Ooops, something went wrong after I hit configure. So I used web version, but this failing after hitting Done button.
Darshida Das 15 Reputation points

2024-09-11T11:22:52.2666667+00:00

Open Microsoft Teams.

Go to the Team where you want to add the Incoming Webhook.

Click on the three dots (More options) next to the channel name and select Connectors.

Find and select Incoming Webhook and click Configure.

Provide a name for the webhook and optionally, upload an image.

Click Create, and you should see the URL. Copy this URL for your use.

Click Done to finish.
Ševčík Daniel 20 Reputation points

2024-09-11T12:03:54.59+00:00

I'm using firefox for online MS Teams, but I tried it also with Edge and Chrome and still can't save it. Chrome said error on login.microsoft.com, Firefox won't save webhook when I hit Done button, it will stuck on blank screen same as Edge.
Ševčík Daniel 20 Reputation points

2024-09-11T12:05:20.98+00:00

Dear Darshida, after point 7 it will stuck at blank page and webhook is not saved:
Ševčík Daniel 20 Reputation points

2024-09-11T12:06:28.5433333+00:00

deleted duplicate image
Ševčík Daniel 20 Reputation points

2024-09-11T12:07:18.75+00:00

Header of the team
Darshida Das 15 Reputation points

2024-09-11T12:30:56.6333333+00:00

If the webhook creation process gets stuck at a blank page after hitting Done try these steps:

Clear Browser Cache and Cookies.

Disable Browser Extensions.

Try a Different Browser or Incognito Mode.

Ensure You Have Necessary Permissions.
Ševčík Daniel 20 Reputation points

2024-09-11T13:11:38.35+00:00

Tried 5 different browsers. 2 of them with fresh installation. Incognito mode, cleared everything. But webhook is not saved and it get stuck right after I hit Done button. Looks like this is not client problem, but Microsoft problem. Can you check it? Solve it?
Prasad-MSFT 9,066 Reputation points Microsoft External Staff Moderator

2024-10-07T12:32:30.7833333+00:00

According to latest update from engineering team, the bug has been fixed in both Teams web and desktop client. Thanks!

Answer 1

Prasad-MSFT 9,066 Microsoft External Staff Moderator

Currently, users may not be able to create connectors in Microsoft Teams Desktop client. This is a known issue in Teams recently and engineering team is working on to fix this.

However, it should work in Teams web version. If you are clicking "done" button in this stage and seeing the white screen. Please try clicking the "home" button instead. Your Webhook would be created in either case.

We have issue with Done button, hence it won't work. Engineering team is working on fixing it. It does not affect creation of Connector.
User's image

Ševčík Daniel 20 Reputation points

2024-09-12T12:43:02.7733333+00:00

Thanks, your answer helped me and webhook is working.
Prasad-MSFT 9,066 Reputation points Microsoft External Staff Moderator

2024-09-12T12:47:33.4466667+00:00

Ševčík Daniel, Could you please share your valuable feedback via Microsoft Teams Developer Community Response Feedback link?
Prasad-MSFT 9,066 Reputation points Microsoft External Staff Moderator

2024-09-12T12:47:49.3533333+00:00

Ševčík Daniel, Could you please share your valuable feedback via Microsoft Teams Developer Community Response Feedback link?
Prasad-MSFT 9,066 Reputation points Microsoft External Staff Moderator

2024-09-16T11:47:05.6+00:00

Ševčík Daniel, Could you please share your valuable feedback via below form? https://forms.office.com/Pages/ResponsePage.aspx?id=v4j5cvGGr0GRqy180BHbR7iCOpS5_b9Nqmwx43u5rtZUOThVR081SllSR05aSDQxQ0tUMDVPTVIxTi4u

Answer 2

Anonymous

Hi @Ševčík Daniel

Teams tag is mainly focused on the general issue of Microsoft Teams troubleshooting. According to your description, your question is related to Teams Development which is not in our support scope. To better help you solve your problem, please add the Teams Development tag to your post. The following suggestions are for your reference:

1.Clear cookies from https://outlook.office.com and logout of Teams, then close their browser and login to Teams again in a new window.

2.Login to Teams in an Incognito or private browser session.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Ševčík Daniel 20 Reputation points

2024-09-12T08:27:05.1466667+00:00

Hello, I tried your suggestions, but sadly, nothing helped. Desktop MS Teams saying Oops, something went wrong. Online version tried in 5 different browser gets stuck at blank screen rigt after I click at Done button and webhook isn't saved even it says that I configured it in posts section. Webhook isn't callable and says invalid URL.
I added Teams Development tag. Thank you.
Prasad-MSFT 9,066 Reputation points Microsoft External Staff Moderator

2024-10-07T12:32:50.37+00:00

According to latest update from engineering team, the bug has been fixed in both Teams web and desktop client. Thanks!

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Incoming Webhook in MS Teams won't save

1 additional answer

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