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I have an Exchange Plan 2 account. When I looking through OWA, I can see a folder for In-Place Archive. Emails are moving to the archive as expected. The In Place Archive has been operating for about a week.
When I login in through Outlook on my desktop, the In Place Archive folder does not show. There is not a folder named "Online Archive" either. I have created a new Outlook profile and deleted the old one. Nothing I do seems to make it work.
Please help.
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Which Outlook client version are you using?
You may refer to the article that has described clients supported by Exchange Online Archiving: https://support.microsoft.com/en-us/office/outlook-license-requirements-for-exchange-features-46b6b7c5-c3ca-43e5-8424-1e2807917c99?ui=en-us&rs=en-gb&ad=gb
Thank you for responding. Microsoft® Outlook® for Microsoft 365 MSO (Version 2408 Build 16.0.17928.20114) 64-bit version. I am not seeing an exact answer on the chart. It raises the question, can I use a MS Office client from a Home 365 account and see the In Place Archive?
Oddly, customer support claims Exchange Plan 2 does not support any version of Outlook Classic. Makes no sense - everyone uses a desktop client with Exchange Plan 2.
Thank you,
Shane
It's not about a particular version number, Home editions simply do not qualify for access to the Online archive.
Thank you for the guidance. I purchased an Outlook 2021 license (exact same software as Outlook in Office 365). I could only activate the license from my consumer email account, which makes no sense given the only reason I purchased this was to access by Exchange online account. But now it works. I can't tell you how few people understand this - I really appreciate you direct and clear help.
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Hello, I have the same problem with local Outlook with the license "Microsoft Office home and business 2021" connected to "exchange online - plan 2" with activated archive - In place. The in-place archive is displayed correctly in the owa client, but is missing in the local Outlook. Is this also an inappropriate office license?
