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Windows 11 laptop Windows cannot find driver for any printer.

DieselDreams 10 Reputation points
2024-07-29T16:34:45.61+00:00

We have a new Windows 11 laptop. I joined our domain and updated the computer completely. I went to install our network printers from our print server. I see the normal list of printers. I have tried several different printers HP, and Ricoh, and none of them will work. After about a minute of searching for the driver, it pops up with a message No driver found. Windows can't find a driver for Ricoh PCL6.... on the network. To locate one manually click OK. I have downloaded the exact driver but when I click ok to install it I get a message Windows cannot connect to the printer. (Operation failed with the error 0x00000214)

I disabled the antivirus, set DNS servers to local DNS servers, and plugged the laptop into the local area network bypassing WiFi, and the same problem occurred.

I installed the printer by IP to the generic Microsoft driver. When I went to change it to the Ricoh universal print driver when I select Windows update it says the folder you specified doesn't exist. When I click have disk and I point it to the correct folder the install from disk folder flashes and goes back to select ok.

Windows for business | Windows Client for IT Pros | User experience | Other

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  1. Jacen Wang 980 Reputation points Microsoft External Staff
    2024-09-15T06:15:44.9333333+00:00

    Hello，

    Thank you for posting in the Microsoft Community forum.

    It is advised to disable Driver Signature Enforcement Temporarily, while ensuring that the drivers you install are from a trusted source:

    Go to Settings > Update & Security > Recovery > Restart now under Advanced startup.

    Choose Troubleshoot > Advanced options > Startup Settings > Restart.

    Press 7 to disable driver signature enforcement.

    Try to install the printer driver manually.

     

    Best regards

    Jacen

    ——————————————————————————————————

    If the Answer is helpful, please click "Accept Answer" and upvote it.

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  2. S.Sengupta 24,636 Reputation points MVP
    2024-07-30T00:13:10.47+00:00
    • Go to Settings > System > Troubleshoot > Other troubleshooters
    • Run the Printer troubleshooter
    • Update Print Spooler service:
      • Press Win + R, type "services.msc" and hit Enter
      • Find "Print Spooler" service
      • Right-click and select "Restart"
    • Clear printer spool files:
      • Stop the Print Spooler service
      • Navigate to C:\Windows\System32\spool\PRINTERS
      • Delete all files in this folder
      • Restart the Print Spooler service
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  3. Raymond VanDervort - 365 acount 5 Reputation points
    2025-02-04T22:46:24.52+00:00

    There is no solid answer. Each printer has a list of drivers for various processors but if an ARM driver is not provided and the Microsoft drivers do not work, little can be done except possibly a web served option. For me that would not work as I am trying to use a new and an older label printer which is not like a post script or other "standard". I have a windows 11 pc with intel chipset and so I cannot print from the Surface device to the label printers. My Epson printers had Arm processor drivers and where no problem. Hope a ARM driver comes around and somehow I find a way to do labels from the surface, instead of having to fid a intel machine.

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