Share via

Button to postpone 10/15/2024 MFA enforcement is greyed out

Lynne Caputi 55 Reputation points
2024-10-03T14:09:53.9433333+00:00

We are trying to apply for postponement of the 10/15/2024 MFA enforcement per the published instructions in the Microsoft blogs and bulletins. After elevating a global admin account per the instructions (https://learn.microsoft.com/en-us/azure/role-based-access-control/elevate-access-global-admin?tabs=azure-portal#perform-steps-at-root-scope), I then access the request page (https://portal.azure.com/#view/Microsoft_Azure_Resources/MfaSettings.ReactView) where I see all the instructions, the status says MFA is not enforced and it is due to be enforced 10/15/2024. The button at the bottom of the page to Postpone enforcement is greyed out every time I try this, no matter which browser, which tenant, which account I try. I was able to do this without issue on Monday 9/30, but since Tuesday 10/1, the button has been greyed. Is there some kind of cutoff we're not being told about?

Microsoft Security | Microsoft Entra | Microsoft Entra ID
Microsoft Security | Microsoft Authenticator
Microsoft Security | Intune | Other
0 comments
Accepted answer
  1. Raja Pothuraju 23,800 Reputation points Microsoft External Staff Moderator
    2024-10-04T16:35:09.1666667+00:00

    Hello @Lynne Caputi,

    Thank you for understanding and patience.

    Our engineering team has resolved the issue. Please try accessing https://aka.ms/managemfaforazure within your tenant and check if you can now select the "Postpone Enforcement" option. I checked in my test tenant, and I am able to makes changes now.

    If you are still encountering the issue, you can try the following workaround:

    1. Open a browser and navigate to https://aka.ms/postponemfa-tempfix.
    2. Once the page loads, go to https://aka.ms/managemfaforazure, and the "Postpone" button should now be available.

    I hope this information is helpful. Please feel free to reach out if you have any further questions.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Thanks,
    Raja Pothuraju.

    1 person found this answer helpful.

2 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Q&A Assist
    2024-10-03T14:09:53.9633333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It is possible that the button to postpone the MFA enforcement is greyed out due to technical issues or changes in the system. It is recommended to contact Microsoft support for assistance with this issue. The support team can help troubleshoot the problem and provide guidance on how to proceed.

    References:

  2. Lynne Caputi 55 Reputation points
    2024-10-03T14:15:19.1766667+00:00

    I am looking to contact Microsoft support now, but I thought I would ask this question here to see if anyone else is having the issue.

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.