How to enable online videos on word

Hi,

What version of Office did you use?

Did this problem only appear in Word? How about other Office products?

I suggest you check if you can use the Online Videos in Excel.

If you have a firewall or antivirus software enabled, it is also recommended that you try disabling them.

You can also try to repair Office application:

https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

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