Why is my Azure Document Intelligence service no longer working after migrating it to a new subscription?

Question

Why is my Azure Document Intelligence service no longer working after migrating it to a new subscription?

Kah Wei 30

Screenshot 2024-10-11 091717

I recently migrated my Azure Document Intelligence resource to a new subscription, but my storage account, which contains all my training data, remains in the old subscription. Initially, everything worked fine for a few days, and the Document Intelligence service could still access the data in the old subscription. However, now I’m receiving an error indicating that the form recognizer cannot be found. What steps can I take to resolve this issue and restore the connection between the Document Intelligence service and the storage account in the old subscription?

Vahid Ghafarpour 23,385 Reputation points Volunteer Moderator

2024-10-11T01:19:27.0966667+00:00

Verify that the connection strings or URIs used by the Document Intelligence service are still valid and correctly point to the storage account in the old subscription.

Sometimes, reconfiguring the Document Intelligence resource can help re-establish the connection.

** Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful **
Kah Wei 30 Reputation points

2024-10-11T02:23:30.0666667+00:00

Hi, I'm new to Azure services, and I need some more detailed guidance on verifying the connection strings or URIs for the Document Intelligence service. I'm trying to make sure they are still valid and correctly point to the storage account in my old subscription. Could you please provide step-by-step instructions on how to check and update them? Also, how do I reconfigure the Document Intelligence resource if needed? Thank you!
romungi-MSFT 48,916 Reputation points Microsoft Employee Moderator

2024-10-15T06:04:02.6966667+00:00

@Kah Wei Did you get a chance to check if the above suggestion helped? Thanks!!
Kah Wei 30 Reputation points

2024-10-15T06:14:07.17+00:00

Yes, @romungi-MSFT , but I ended up creating a new project using the Document Intelligence resources in a new subscription and retrieving the storage account from the old subscription to continue my work. So far, everything is working well. Thank you all!
romungi-MSFT 48,916 Reputation points Microsoft Employee Moderator

2024-10-15T06:24:21.5566667+00:00

Thanks @Kah Wei

Moved my comment to answer, please feel free to accept if it helped. Thanks!!

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Vahid Ghafarpour 23,385 Reputation points Volunteer Moderator

2024-10-11T01:19:27.0966667+00:00

Verify that the connection strings or URIs used by the Document Intelligence service are still valid and correctly point to the storage account in the old subscription.

Sometimes, reconfiguring the Document Intelligence resource can help re-establish the connection.

** Please don't forget to close up the thread here by upvoting and accept it as an answer if it is helpful **
Kah Wei 30 Reputation points

2024-10-11T02:23:30.0666667+00:00

Hi, I'm new to Azure services, and I need some more detailed guidance on verifying the connection strings or URIs for the Document Intelligence service. I'm trying to make sure they are still valid and correctly point to the storage account in my old subscription. Could you please provide step-by-step instructions on how to check and update them? Also, how do I reconfigure the Document Intelligence resource if needed? Thank you!
romungi-MSFT 48,916 Reputation points Microsoft Employee Moderator

2024-10-15T06:04:02.6966667+00:00

@Kah Wei Did you get a chance to check if the above suggestion helped? Thanks!!
Kah Wei 30 Reputation points

2024-10-15T06:14:07.17+00:00

Yes, @romungi-MSFT , but I ended up creating a new project using the Document Intelligence resources in a new subscription and retrieving the storage account from the old subscription to continue my work. So far, everything is working well. Thank you all!
romungi-MSFT 48,916 Reputation points Microsoft Employee Moderator

2024-10-15T06:24:21.5566667+00:00

Thanks @Kah Wei

Moved my comment to answer, please feel free to accept if it helped. Thanks!!

Answer 1

@Kah Wei Are you referring to migration guide mentioned here? AFAIK, moving a DI resource from one subscription to another will not move the underlying storage account data, this data should also be moved to the new subscription separately and configured to use the same with your new projects. Since you have mentioned that the old storage account was working fine for few days, did you create a new project in the new subscription and resource and configure to use the old storage account? If yes, then is the storage account still available in your old account?

I would recommend moving the data in your old storage account to a new storage account in the new subscription for easy access and then configure them to use in your projects. If you have already moved your previous trained models to a new storage account in this subscription use the same storage account to move the data too.

I hope this helps!!

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Why is my Azure Document Intelligence service no longer working after migrating it to a new subscription?

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