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Microsoft Authenticator not showing codes on a new phone

Laila 5 Reputation points
2024-10-19T00:44:42.4633333+00:00

I had recently brought a new phone since my old one is completely broken and I have gotten my Authenticator app on my new phone. I am using the same email for my Authenticator but none of the codes will show up and I can’t go back into my old phone to look since the whole screen is black.

Microsoft Security | Microsoft Authenticator
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  1. Lam Tran 5 Reputation points
    2024-10-19T03:41:12.57+00:00

    Follow the instruction on this https://support.microsoft.com/en-us/account-billing/change-your-two-step-verification-method-and-settings-c801d5ad-e0fc-4711-94d5-33ad5d4630f7

    Basically go to office.com/apps click on your profile, select View Account, then go to Security Info and Add sign-in method, then just follow instruction. I did the same thing and now Authenticator App work on my new phone.

    Also remember to delete your old phone in the sign-in method list.

    1 person found this answer helpful.

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