how to fix "Something went wrong. [657rx]"

Question

how to fix "Something went wrong. [657rx]"

Calin Crisan 35

Hi there,

My wife has a business account. Her laptop got a Bitlocker message, solved that, but she was not able to log in her Microsoft apps, see below the message she would gets when she tries to login from her laptop. She is able to login in from my laptop

Something went wrong. [657rx]

Correlation Id: 05cae7d9-ac29-4caf-a84c-a7bf413f4ac8

Timestamp: 2024-10-21T14:55:58.000Z

DPTI: 528f7735306482f4794039d7d780f440b40abfdfff6027388267d8d1d3a609ca

Error Tag: 657rx

Error Code: 2148073494

Gunwant Mali 0 Reputation points

2024-11-26T15:18:48.79+00:00

I tried this these steps but my organisation has blocked access clicking Disconnect for all employee, what should i do, it is also not allowing via Admin Right, please suggest, Thanks
IT 0 Reputation points

2024-12-28T06:08:52.6966667+00:00

we are not activate my account.

Something went wrong. [657rx]
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Jérôme Imfeld 0 Reputation points

2025-02-17T19:42:49.8633333+00:00

Nope.
Brian Jones 0 Reputation points

2025-05-08T16:24:55.6033333+00:00

The instructions "Access Work or School" do not work on Windows Server 2019. What is the equivalent on non-Windows_11 systems?

Accepted answer

1 additional answer

Your answer

Gunwant Mali 0 Reputation points

2024-11-26T15:18:48.79+00:00

I tried this these steps but my organisation has blocked access clicking Disconnect for all employee, what should i do, it is also not allowing via Admin Right, please suggest, Thanks
IT 0 Reputation points

2024-12-28T06:08:52.6966667+00:00

we are not activate my account.

Something went wrong. [657rx]
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Jérôme Imfeld 0 Reputation points

2025-02-17T19:42:49.8633333+00:00

Nope.
Brian Jones 0 Reputation points

2025-05-08T16:24:55.6033333+00:00

The instructions "Access Work or School" do not work on Windows Server 2019. What is the equivalent on non-Windows_11 systems?

Answer 1

Anonymous

Hi @Calin Crisan

According to your description, the situation on your end is likely caused by your organization's settings/policies (e.g. conditional access policy).

You can try the following steps, and then check if it still happens or not.

Please sign out your accounts from Office applications, then close all Office applications.
Open File Explorer, paste the following path, and delete all files and folders.

%localappdata%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

In the Windows search bar, search for "Access Work or School".
Check if you can see your business account in "Access Work or School".

If you don't see it, please select Connect and add your business account.

If you can see it, please select it and select Disconnect. After that, please click "Connect" and log into your account again to register the device.

Run one Office application, such as Word, sign into your account, and check again.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Calin Crisan 35 Reputation points

2024-10-22T13:32:15.85+00:00

Thanks a lot, this solved the problem
Calin Crisan 35 Reputation points

2024-10-22T13:36:48.55+00:00

Thanks a lot, this actually solved the problem
Calin Crisan 35 Reputation points

2024-10-22T13:37:29.8966667+00:00

Thanks a lot, this actually solved the problem
Vince 0 Reputation points

2024-12-06T02:59:42.89+00:00

Omg thank you so much. It was easy to follow, and it solved the problem.
Flavio Cavalheri - Inove Building Intelligence 0 Reputation points

2024-12-08T09:57:01.2466667+00:00

Great solution... Solved after a long time searching the solution. Thanks!!!
Zhanna Mustafina 0 Reputation points

2024-12-16T17:25:34.88+00:00

This helped my users as well. Thank you!
Robert Ivers 0 Reputation points

2025-01-10T22:29:02.0333333+00:00

Long story but it might help someone. I have an older Dell XPS laptop. It is not Windows 11 compatible due to the TPM chip at 1.2. After some searching, I learned that I could Flash the TPM to 2.0. That worked. But then Windows and O365 was all confused with an error - Outlook would not login. These steps fixed it. Still cant upgrade to Win 11 because my processor is an I7 7700 - the next one up from that - I7 7800 is supported. Are you kidding me??
Carolyn Walshe 0 Reputation points

2025-01-19T01:36:12.5633333+00:00

This worked! Thank you so much
Jeff Smith 0 Reputation points

2025-01-20T15:02:11.4833333+00:00

God sent! Thank you!!
João Ministro 0 Reputation points

2025-02-19T12:39:35.4433333+00:00

Worked for me. Appreciate the support!
TD 0 Reputation points

2025-02-20T04:56:18.6+00:00

Finally figured it out with this tip. #2 fixed issue.
Abhi Kenavdekar 5 Reputation points

2025-02-27T04:21:03.46+00:00

worked like a charm
Robert Salasidis 131 Reputation points

2025-03-30T20:44:46.64+00:00

In my case I only had to do steps 3 and 4 from the above
Dana Jones 0 Reputation points

2025-04-08T15:47:37.1066667+00:00

This was just what I needed to get my user up and running. Thank you, Liweitian-MSFT
Brian Jones 0 Reputation points

2025-05-08T16:24:15.8066667+00:00

the instructions "Access Work or School" does not work on Windows Server 2019. What is the equivalent on non-Windows_11 systems?
Zsolt Fazekas | HILL International 0 Reputation points

2025-05-09T07:49:30.18+00:00

Thanks, it worked. However I needed an additional step, restarting after disconnecting the problematic account.
Kyaw Swar 0 Reputation points

2025-05-12T04:25:02.4366667+00:00

Thank you so much for your help! Your explanation and solution worked perfectly for me. I really appreciate the time and effort you took to guide me through this — it made a big difference. Looking forward to learning more from this community!

Answer 2

The error “Something went wrong. [657rx]” in Microsoft 365 is a generic error code and can occur due to several reasons including login issues, session timeouts, or service disruptions. Here's how you can fix it:

✅ Step-by-Step Fix for Error Code [657rx]

Clear Browser Cache & Cookies

Go to your browser settings.

Clear browsing data (cache and cookies).

Restart the browser and try logging into Microsoft 365 again.

Use an Incognito/Private Window

Open a new incognito/private window in your browser.

Navigate to https://portal.office.com and log in.

Check for Service Outages

Visit the Microsoft 365 Service Health page (requires login).

Alternatively, check https://downdetector.com for Microsoft 365 outages.

Update Your Browser

Ensure you are using the latest version of Chrome, Edge, or Firefox.

Outdated browsers can cause compatibility issues.

Disable Extensions

Some browser extensions, like ad blockers, can interfere with Microsoft 365.

Temporarily disable extensions and try again.

Try a Different Browser or Device

Sometimes the issue is specific to one browser or device.

Try logging in from another browser or device.

Check Internet Connection

Ensure your connection is stable and not blocking Microsoft services (e.g., VPN/firewall settings).

Login via Office App (Desktop)

If the web portal gives errors, try logging in through:

Outlook desktop app

  Teams desktop app
  
     Word/Excel desktop apps

Flush DNS (Windows)

If you're on Windows:

Open Command Prompt as administrator

Type:

bash
Copy
ipconfig /flushdns

Press Enter and restart the browser.

Contact Microsoft Support

If none of the above work, contact Microsoft Support and report the error code [657rx].The error “Something went wrong. [657rx]” in Microsoft 365 is a generic error code and can occur due to several reasons including login issues, session timeouts, or service disruptions. Here's how you can fix it:

✅ Step-by-Step Fix for Error Code [657rx]

Clear Browser Cache & Cookies

Go to your browser settings.

Clear browsing data (cache and cookies).

Restart the browser and try logging into Microsoft 365 again.

Use an Incognito/Private Window

Open a new incognito/private window in your browser.

Navigate to https://portal.office.com and log in.

Check for Service Outages

Visit the Microsoft 365 Service Health page (requires login).

Alternatively, check https://downdetector.com for Microsoft 365 outages.

Update Your Browser

Ensure you are using the latest version of Chrome, Edge, or Firefox.

Outdated browsers can cause compatibility issues.

Disable Extensions

Some browser extensions, like ad blockers, can interfere with Microsoft 365.

Temporarily disable extensions and try again.

Try a Different Browser or Device

Sometimes the issue is specific to one browser or device.

Try logging in from another browser or device.

Check Internet Connection

Ensure your connection is stable and not blocking Microsoft services (e.g., VPN/firewall settings).

Login via Office App (Desktop)

If the web portal gives errors, try logging in through:

Outlook desktop app

  Teams desktop app
  
     Word/Excel desktop apps

Flush DNS (Windows)

If you're on Windows:

Open Command Prompt as administrator

Type:

bash
Copy
ipconfig /flushdns

Press Enter and restart the browser.

Contact Microsoft Support

If none of the above work, contact Microsoft Support and report the error code [657rx].

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how to fix "Something went wrong. [657rx]"

1 additional answer

Your answer