
Hi @Razzaque khan
Teams licensing is changing, and this may be the cause of your issue.
According to our official documentation, each Teams panel needs a Microsoft Teams Rooms Pro license or a Teams Shared Device license. The license you use depends on how you're going to use your Teams panel:
- Teams Rooms Pro - Use this license if your meeting room has a Teams Rooms system or a Surface Hub. You can share one Teams Rooms Pro license with one Teams Rooms system or Surface Hub and your Teams panel.
- Teams Shared Device - Use this license if your meeting room doesn't have a Teams Rooms system or Surface Hub.
Therefore you cannot use Teams Room Basic Licenses for Teams panels.
Please note that Microsoft 365 or Office 365 user licenses are no longer supported for conference devices. You need to replace the user license assigned to the Teams panel with a Teams Rooms Pro or Teams Shared Device license.
Thanks for your understanding and support.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.