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what does this message means and how I can solve it?

Boris Althaus 0 Reputation points
2024-10-23T13:43:52.53+00:00

Das ausgewählte Benutzerkonto ist im Mandanten "Microsoft Services" nicht vorhanden und kann auf die Anwendung ".....b8cd54f9b390...." in diesem Mandanten nicht zugreifen. Das Konto muss dem Mandanten zuerst als externer Benutzer hinzugefügt werden. Verwenden Sie ein anderes Konto.

Microsoft Security | Microsoft Entra | Other
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  1. Goutam Pratti 6,170 Reputation points Microsoft External Staff Moderator
    2024-10-28T17:25:35.3766667+00:00

    Hi @Boris Althaus

    Thank you for reaching out to Microsoft Q&A.

    This message indicates that your account doesn’t exist in the specified Microsoft Entra ID tenant, which is necessary to access the application.

    This issue may arise if:

    1. You’re using a personal Microsoft account or a work/school account from a different organization.
    2. The application requires that your account be a guest in the tenant.

    To resolve this issue:

    1. Contact the administrator of the Microsoft Entra ID tenant or the application owner.
    2. Request that they add your account as a Guest User in their Microsoft Entra ID tenant.
    3. Once added, you’ll receive an email invitation to join the tenant. Accept this invitation to complete the process.
    4. After completing these steps, try accessing the application again using the added account.

    Note: Before trying the above steps, clear your browser cache or open a private/incognito window and reattempt the login, as cached credentials can sometimes cause login issues.

    For more information, refer to the documentation: https://learn.microsoft.com/en-us/entra/external-id/b2b-quickstart-add-guest-users-portal

    Hope this helps. Do let us know if you any further queries.

    If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

    Regards,
    Goutam Pratti.

    1 person found this answer helpful.

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