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Não recebo código de verificação para acessar o Teams

Yslan De Jesus 0 Reputation points
2024-11-04T10:27:34+00:00

Recentemente venho enfrentando diversos problemas para acessar a plataforma do Teams, utilizo um celular Redmi 9a da Xiaomi, e não consigo vincular o Microsoft Authenticator para acessar o Teams, então sempre estive dependente dos códigos de verificação enviado por SMS ou ligação, porém atualmente nem isso está mais sendo enviando ao meu celular, já busquei na aba de suporte por alguma solução que comportasse o meu problema, porém após tentar todas não consegui o acesso ainda. Preciso de ajuda para solucionar este problema pois uso uma conta institucional e minha escola está constantemente mandando atividades e estou sendo prejudicado por conta disso.

(Já abri uma pergunta no Microsoft Community, então foi me recomendado vir abrir um canal de pergunta aqui, pois o meu erro está associado ao Microsoft Authenticator )

Microsoft Security | Microsoft Authenticator
Microsoft Teams | Microsoft Teams for business | Other
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  1. JimmyYang-MSFT 58,646 Reputation points Moderator
    2024-11-05T07:05:53.9433333+00:00

    Hi @Yslan De Jesus

    You could try to follow these steps to troubleshoot the issue：

    1. Check SMS Settings and Block List: Ensure that your phone isn’t blocking messages or calls from unknown numbers, which might include the verification codes. Also, check if you have any SMS filtering enabled.
    2. Time and Date Settings: Ensure your phone's date and time settings are set to automatic. Incorrect date and time settings can sometimes cause issues with receiving verification codes.
    3. Clear Cache and Data for SMS App: Go to your phone's settings, find the SMS app in the list of applications, and clear its cache and data. Be sure to back up any important messages before doing this, as it could delete them.
    4. Network Connectivity: Ensure you have a stable network connection. Try switching between Wi-Fi and mobile data to see if it helps.

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