Subscription Disabled by Suspicious Activity

José Favila 20 Reputation points
2024-11-19T15:25:04.2966667+00:00

Hello! My company subscription has been disabled by suspicious activity, and I can't reactivate it. This is the context:

  • Subscription has been alive and running for more than a year
  • We have around 20k-30k DAU (so this is impacting us critically)
  • We recently transferred the subscription from one tenant to another (the application was transferred from one company to another)

Please this is urgent, as this subscription is live, and our product is down.

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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Accepted answer
  1. Abiola Akinbade 29,490 Reputation points Volunteer Moderator
    2024-11-19T21:47:54.99+00:00

    Hello José Favila,

    As this is urgent, your best course of action will be to contact billing support here. This service is free.

    https://azure.microsoft.com/en-us/support/create-ticket

    You can also contact the support team via the global service numberes:

    https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    You can mark it 'Accept Answer' and 'Upvote' if this helped you

    Regards,

    Abiola

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  1. Anonymous
    2024-11-20T17:52:51.2933333+00:00

    Hello @José Favila
    Welcome to MicroSoft Q&A Forum, Thanks for asking questions here...!**
    What should I do if my account is disabled?**

    It sounds like the issue here is that the Azure Security team detected suspicious activity and was unable to verify your account information (for example, requesting the number of resources a large business uses without a valid email address or phone number to confirm payment might be an example of this). Make sure that you check the email you used to create your subscription for additional information and create a support request if you feel there was an error (as this is the only way to recover a closed subscription--instructions are below on step 3).

    1. Check your email - For many violations of Terms of Service, you should receive an email sent to the address associated with your Azure subscription that provides additional information so that you can correct the violation. Check your email to see what action needs to be taken.
    2. Review the Terms of Service - Make sure that you review the Terms of Service so that you are aware of anything that may constitute a violation and take corrective action: Microsoft Azure Legal Information / Microsoft Azure Offer Details / Azure Terms of Service (you'll need to scroll down a bit)
    3. Create a support request - Violations are reviewed by our security team but if you feel that your case needs to be revisited, create a support ticket. You can do this either online or through the portal by searching for Help + support and clicking on Create a support request (Issue type: Subscription management / Problem type: Re-enable my subscription).

    I hope this has been helpful! Your feedback is important so please take a moment to accept answers.

    If you still have questions, please let us know what is needed in the comments so the question can be answered. Thank you for helping to improve Microsoft Q&A!

    1 person found this answer helpful.

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