Copilot Compose option is not working for work account in edge browser.

Mohanlal 30 Reputation points
2024-09-24T14:06:58.9266667+00:00

Usually if we click copilot icon it will show chat and compose options, but now recently the compose option is missing for our organizational IDS. We need some clarification about why it is missing for our work accounts.

Note: The same compose option in copilot is working for our personal email ids.

Microsoft Copilot | Microsoft 365 Copilot | Development
Microsoft Copilot | Other
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  1. Vivek Bhakta MSFT 110 Reputation points Microsoft External Staff
    2024-11-27T10:44:45.49+00:00

    I understand your concern about the missing Compose option in Copilot for your work accounts in the Edge browser. This can be frustrating and disrupt your workflow. Here are a few steps that might help resolve the issue.

     

    1.      Check for Updates: Ensure that your Edge browser and Microsoft 365 applications are up to date. Sometimes, updates can resolve compatibility issues.

    2.      Browser Settings: Verify that your browser settings haven't been changed. Sometimes, certain settings or extensions can interfere with the functionality of Copilot.

    3.      Organizational Policies: It's possible that recent changes in your organization's policies or settings might have affected the availability of the Compose option. You might want to check with your IT department to see if any new policies have been implemented.

    4.      Support and Logs: If the issue persists, it might be helpful to capture HAR logs and share them with Microsoft support for further investigation. This can help pinpoint the exact cause of the issue. You can follow these steps to capture HAR logs:

    Open Edge and press F12 to launch the Developer Tools.

    Go to the Network tab and select "Preserve log."

    Reproduce the issue and then export the HAR file.

    Share the HAR file with Microsoft support for further analysis.

     

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    1 person found this answer helpful.
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  2. Daphne Gregoire 0 Reputation points
    2024-10-21T17:49:35.2166667+00:00

    We have the same problem. I don't know if it's block on Microsoft or our business side.

    I have this message showing in the "preview" box, but no delay confirmed:
    We're sorry! Compose is unavailable as we make Copilot compliant with Microsoft's Enterprise Compliance Standards

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