Azure Personal subscription, need help in removing MFA from the account

Question

Azure Personal subscription, need help in removing MFA from the account

Karthick V 0

Dear Team,

I have inadvertently activated Multi-Factor Authentication (MFA) on my Azure subscription. This account is personal and registered with my email address (Removed to protect personal data). Since enabling MFA, I have been unable to access the Azure portal as I did not set up my phone for this authentication method. Additionally, I have not created any users on the portal for sign-in purposes. I kindly request your assistance in removing MFA from my subscription.

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Answer 1

FrankEscarosBuechsel-MSFT 900 Microsoft Employee Moderator

Hi @Karthick V • Thank you for reaching out.

I understand you are having issues with logging into your Azure subscription after locking yourself out due to activation of MFA.

With a personal account usually it gets added to the subscription as an external user, meaning there is normally another global admin user internal to the tenant that can be used to remove the MFA requirement and method temporarily from your personal account, if this is available I highly suggest you utilize that method.

If you are the only global admin on the account and are blocked entirely, you can reach out to our support team to resolve the issue. Since this is a locked-out scenario and you aren't able to login, I'd recommend reaching out to our Global Customer Service team, or you can contact the Azure Data Protection team for further assistance - (866-807-5850).

If this is your Azure AD account and there is no one to let you back in, you can follow the steps to unblock yourself if you have SSPR enabled.

For future reference, I'd also recommend creating and managing an emergency access accountin Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) teannt because you can't sign in for any reason.

Do let me know if that helps or have any other queries.

If the answer is helpful, please click Accept Answer and kindly upvote it. If you have any further questions about this answer, please click Comment.

FrankEscarosBuechsel-MSFT 900 Reputation points Microsoft Employee Moderator

2024-12-23T13:17:04.35+00:00

Hi @Karthick V,

Just checking in to see if you had a chance to see the provided answer. To help the community find the right answers, please do mark the post which was helpful by clicking on Accept Answer.  And, if you have any further questions do let us know.
Karthick V 0 Reputation points

2024-12-24T04:15:37.8766667+00:00

Called Azure Customer Care service, i was advised that there is no other option apart from creating a new azure account and submit a case for the subscription which has issue.
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Sandeep G-MSFT 20,911 Reputation points Microsoft Employee Moderator

2024-12-24T06:15:35.19+00:00

@Karthick V

As I understand you are in account lockout scenario where you are unable to access Azure portal due to MFA enabled in your account.

As Frank mentioned above you will have to contact support for this issue.

Follow below instructions once you contact support team,

Check below URL for region specific support numbers, https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Once you reach support you will have to provide them your locked out tenant details.

Inform them you are locked out of Azure portal, and you are the only one Global admin in the tenant.

Ask them to put you through to Data Protection Team. This team will first verify your ownership of your tenant and will check your Identity. Once done, data protection team will help you in getting access to your tenant.

Let us know if you have any further questions.

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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Azure Personal subscription, need help in removing MFA from the account

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