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Trouble setting up 2 step verification on my authenticator account

Reilly Cobb 5 Reputation points
2024-12-23T02:28:07.85+00:00

I am trying to log into my microsoft account for ******@usf.edu and it requests a number to be sent to my authenticator app to log into to whatever i am accessing. However, I am not getting numbers to my app and I cannot access anything on that account without getting the numbers sent to my app, which again, i am not getting. I need to be able to log in immediately but i am unable to because of the problem with the number authenticator. what can i do to fix this and be able to log back in?

Microsoft Security | Microsoft Authenticator
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  1. Ankush Raj 410 Reputation points Microsoft Employee
    2024-12-23T13:07:45.2233333+00:00

    Hi @Reilly Cobb

    Thanks for posting.

    Is your account set up and visible in the authenticator app?

    Since it's an educational account, I would suggest please contact your IT admin for resetting your MFA configurations and make sure, if possible, additional mfa method is set up to avoid this scenario in future.

    I have assumed you have tried multiple times and there are no network issues with your end and there are no other MFA methods available for you.

    If the answer is helpful, please click ACCEPT ANSWER and kindly upvote it so that other people who faces similar issue may get benefitted from it.

    If you have any further questions about this answer, please click Comment.

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