Microsoft Teams randomly freeze/hang after call ended.

Hi @IniobongNkanga-8038

According to your case description, Microsoft Teams randomly freezes/hangs after a call ends.

Please try the following steps to troubleshoot:

1. After clear cache, you need to Clear Windows credentials, then close Microsoft Teams and restart your computer. Accessing Credential Manager - Microsoft Support.
2. Try accessing Teams from other devices/applications and check the issue.
3. Repair, Reset or Reinstall Microsoft Teams. Windows 11: Open Settings > Apps > Installed apps > Microsoft Teams > Click on "..." > Advanced options. There you will see the buttons to Repair or Reset the app.

Please check if you see a similar experience on Microsoft Teams web client. If the issue is specific to the MS Teams desktop app since you have done most of the steps above the best way to troubleshoot the issue is to report the issue to our Microsoft support online as recommended.

If it is possible kindly collect Teams debug logs to troubleshoot the issue and provide the results to our support teams online.

We’d suggest you contact your office 365 administrator to go to Office 365 Admin Center-> Support-> New Service Request, the support engineers there have the correct escalation channel and this is the most efficient way to report such issue. You can refer to this article to check the way how to raise a ticket. Contact support for business. The engineers in related team have higher permission and resources than us to help collect log and check the root cause directly.

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