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Problem download Microsoft Office pro plus 2024

Maha HLAWA 0 Reputation points
2025-01-20T14:30:52.5933333+00:00

Good morning,

I purchased a Microsoft Office 2024 Professional Plus product key but I cannot download the applications. When choosing the format (64/32 bits) to download the software this message appears:

Service non disponible

Nous rencontrons actuellement des problèmes techniques.

Réessayez ultérieurement.

I've been testing for a week and trying to download them without success.

Test with a Chrome browser on Windows 11.

Do you have a solution? Does this problem occur often?

Thank you in advance for your help

Maha

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
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  1. Jiajing Hua 18,065 Reputation points Moderator
    2025-01-21T01:25:07.5933333+00:00

    Hi @Maha HLAWA

    There are other users on the forum who have reported similar issues. They all bought Office from non-Microsoft channels.

    If you bought it from another source, not Microsoft web site, it's recommended to ask the seller for install direction, it may be different from ones of Microsoft website.

    Users may need to go and download a specific ISO image from the provider in order to install using the key code they provided.

    Any misunderstandings, please let us know.

    Thanks for your understanding.

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    1 person found this answer helpful.

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