No puedo acceder a mi teenant. Me dice que el email ******@mydomain.onmicrosoft.com no existe

Question

No puedo acceder a mi teenant. Me dice que el email ******@mydomain.onmicrosoft.com no existe

Cristina Campo 0

Creé un teenant con un email ******@midominio.onmicrosoft.com y cree un usuario con buzon pero no le puse derechos de administrador.

Con el usuario puedo entrar a su email.

Pero si intento entrar al teenant con el email ******@midominio.onmicrosoft.com me dice que la cuenta no existe.

Anonymous

2025-02-03T08:51:13.8766667+00:00

Hello @Cristina Campo ,

Thank you for reaching out to the Microsoft Community.

Based on your description, it seems that you're encountering an error while trying to log in to the Azure portal. The error indicates that the user account from the identity provider does not exist in the tenant. This usually happens when a guest user attempts to access a resource in a tenant where they haven't been added as an external user.

Since there could be multiple causes for this issue, could you please provide a screenshot of the error page? It would be very helpful for troubleshooting the problem.

I look forward to your response and appreciate your cooperation.

Thank you,
Chaithra E.
Anonymous

2025-02-06T09:34:49.3866667+00:00

Hello @Cristina Campo ,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help. Thanks,
Chaithra
Anonymous

2025-02-10T09:45:12.6433333+00:00

Hello @Cristina Campo ,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

1 answer

Your answer

Anonymous

2025-02-03T08:51:13.8766667+00:00

Hello @Cristina Campo ,

Thank you for reaching out to the Microsoft Community.

Based on your description, it seems that you're encountering an error while trying to log in to the Azure portal. The error indicates that the user account from the identity provider does not exist in the tenant. This usually happens when a guest user attempts to access a resource in a tenant where they haven't been added as an external user.

Since there could be multiple causes for this issue, could you please provide a screenshot of the error page? It would be very helpful for troubleshooting the problem.

I look forward to your response and appreciate your cooperation.

Thank you,
Chaithra E.
Anonymous

2025-02-06T09:34:49.3866667+00:00

Hello @Cristina Campo ,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help. Thanks,
Chaithra
Anonymous

2025-02-10T09:45:12.6433333+00:00

Hello @Cristina Campo ,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution please do share that same with the community as it can be helpful to others. Otherwise, will respond with more details and we will try to help.

Answer 1

Es imposible. Si llamas a los telefonos de asistencia de office365 sale una locución que te indica que entres en admin.microsoft.com pero como te dice que la cuenta no existe no te puedes validar para abrir una asistencia. UNA VERGÜENZA. Te encuentras en un bucle donde todo te remite a que te valides en una cuenta que da error poruqe NO EXISTE, que ese es el problema. Sigues pagando, pero la cuenta no existe. Todo automatizado y no puedes hablar con ningun ser humano que te pueda ayudar. Algun ser humano leera este problema? Y tampoco podré cerrar la cuenta porque al validarme me dice que la cuenta no existe. Nadie se da cuenta de este BUCLE sin sentido ....

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No puedo acceder a mi teenant. Me dice que el email ******@mydomain.onmicrosoft.com no existe

1 answer

Your answer