We encountered an unexpected error. Try again later.

Question

We encountered an unexpected error. Try again later.

Marie-Judith 25

We've added $2,000 to your account's Azure Services.
Your Azure service credits are ready to use
Thank you for choosing Microsoft Azure for your organization

After this mail, we need to activate the credit and use it but we can't because of error occur after clicking on "activate " button . Error message is "We encountered an unexpected error. Try again later"

SessionID: b016bc70-0940-4245-a5b1-ce34e643331b

TimeStampUTC: 2/4/2025 2:27:43 PM

We use chrome and firefox that's the same things

Please help us

Pranay Reddy Madireddy 6,180 Reputation points Microsoft External Staff Moderator

2025-02-05T04:26:45.5466667+00:00

Hi Marie-Judith

Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

Check the Azure status page https://status.azure.com/ to see if there are any current issues or outages impacting the activation process.

Clearing your browser's cache and cookies can resolve unexpected errors. Try doing this in both Chrome and Firefox, then attempt to activate the credits again.

If you have any further queries, do let us know.

If the answer is helpful, please and "Upvote it".
Pranay Reddy Madireddy 6,180 Reputation points Microsoft External Staff Moderator

2025-02-05T15:54:55.1066667+00:00

Hi Marie-Judith
If you had a chance to see my comment to your question. If it was helpful, please click "Upvote" and ''accept answer'' on my post let us know Thank you...!
Marie-Judith 25 Reputation points

2025-02-06T09:23:08.8933333+00:00

Thank you sir
Marie-Judith 25 Reputation points

2025-02-06T11:06:44.28+00:00

I tried your suggestion but it didn't work i still have the same problem.
Pranay Reddy Madireddy 6,180 Reputation points Microsoft External Staff Moderator

2025-02-06T20:01:39.35+00:00

Hi Marie-Judith

Below is the global link to raise a request with free of cost

How to Raise a Microsoft Support Request: https://support.microsoft.com/en-gb/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

If you have any further queries, do let us know.

If the answer is helpful, please and "Upvote it".

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Pranay Reddy Madireddy 6,180 Reputation points Microsoft External Staff Moderator

2025-02-05T04:26:45.5466667+00:00

Hi Marie-Judith

Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

Check the Azure status page https://status.azure.com/ to see if there are any current issues or outages impacting the activation process.

Clearing your browser's cache and cookies can resolve unexpected errors. Try doing this in both Chrome and Firefox, then attempt to activate the credits again.

If you have any further queries, do let us know.

If the answer is helpful, please and "Upvote it".
Pranay Reddy Madireddy 6,180 Reputation points Microsoft External Staff Moderator

2025-02-05T15:54:55.1066667+00:00

Hi Marie-Judith
If you had a chance to see my comment to your question. If it was helpful, please click "Upvote" and ''accept answer'' on my post let us know Thank you...!
Marie-Judith 25 Reputation points

2025-02-06T09:23:08.8933333+00:00

Thank you sir
Marie-Judith 25 Reputation points

2025-02-06T11:06:44.28+00:00

I tried your suggestion but it didn't work i still have the same problem.
Pranay Reddy Madireddy 6,180 Reputation points Microsoft External Staff Moderator

2025-02-06T20:01:39.35+00:00

Hi Marie-Judith

Below is the global link to raise a request with free of cost

How to Raise a Microsoft Support Request: https://support.microsoft.com/en-gb/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

If you have any further queries, do let us know.

If the answer is helpful, please and "Upvote it".

Answer 1

Lakshan Umesh 181 MVP

Try using the private mode in the browser or clear the browser cache and cookies. Additionally, check if you're logged in with a proper permission account (Global Admin).

If does not work, try contacting Microsoft Support.

Azure Portal → Help + Support → New Support Request
Select Billing & Subscription → Credit Activation Issue.

If you find my response helpful, please consider accepting this answer and voting yes to support the community. Thank you!

Marie-Judith 25 Reputation points

2025-02-06T09:24:50.73+00:00

Thanks

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