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The bill refund, but it more 250, so I cannot create refund request or support request

Aleksandar Bisevac 20 Reputation points
2025-02-10T13:39:38.3633333+00:00

Dear Azure Support Team,  I am writing to formally dispute a charge of $392 that recently appeared on my account. Over the course of ONE month, I was testing Azure Resource Groups and the Azure Notification Hub as part of a Proof of Concept (POC) for a client. During this period, my usage was extremely limited—I only logged in as a user a few times, and I did not actively use the Notification Hub at all.  Given the minimal activity, this charge is both unexpected and disproportionate to the resources consumed. I kindly request:  A detailed explanation of how these charges were calculated. An immediate review of my account usage. A reversal (or appropriate adjustment) of the $392 charge. You have permission to see any available usage logs and account details to assist in your investigation. Please let me know if you require any further information.  Thank you for your prompt attention to this matter. I look forward to your response and a swift resolution. 

The problem is if I request refund through your support, it is to high, and directs me to create a support request, which I cannot do, because when I start, it directs me to create refund request. And I cannot find a way to address my issue.
This is very sad.
Sincerely, Aleksandar

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. TP 125.9K Reputation points Volunteer Moderator
    2025-02-10T13:44:20.3666667+00:00

    Hi Aleksander,

    Please create a new billing support request using my instructions below. Following my instructions will allow you to create request even though the amount is over 250.

    Billing support requests are free of charge. The key is to not click on any of the recommended solutions and finish creating request.

    Use this link to start the process:

    https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

    NOTE: The link above should take you to Cost Management -- Help -- New support request blade in the Azure portal. If for some reason the link doesn't work you can navigate there manually.

    Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. DO NOT CLICK on any of the recommended options shown.

    In the upper left corner, click Return to support request

    azure support request Return to support request

    Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

    Please click Accept Answer and upvote if the above was useful.

    Thanks.

    -TP

    1 person found this answer helpful.

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  1. Aleksandar Bisevac 20 Reputation points
    2025-02-11T20:04:41.0133333+00:00

    Thanks a lot, this helped me create a support request for my billing issue!
    Now I hope that team for support has understanding and they help me figure this insane amount of charges and make a refund.
    PS: There really should be a developer plan, for people that wants to use your infrastructure for solving customer issues, as a learning and testing point. This should not relate of course on expensive infrastructures, but just for a small example of environment where developers could test and see how to implement solutions throw your services (as I tried to connect my react native expo app with resource group and azure notfications hub, even if there are no documentations and tutorials). But paying 400$ for unused resources in one month is totally insane.

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