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How to change "Manage contact information" for a user?

Guillen, Mark 0 Reputation points
2025-02-18T17:11:55.2366667+00:00

getting this error every time i try to change the information for a users mailbox.

Error executing request. The operation on mailbox "User" failed because it's out of the current user's write scope. The action 'Set-Mailbox', 'Alias,DisplayName', can't be performed on the object 'User' because the object is being synchronized from your on-premises organization. This action should be performed on the object in your on-premises organization.

thank you

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  1. Vasil Michev 119.8K Reputation points MVP Volunteer Moderator
    2025-02-18T18:18:55.8266667+00:00

    The error message you are getting indicates that this is a synchronized user. Any changes to such user objects must be made in your on-premises environment, after which they will be synchronized to Entra ID and Exchange Online.

    1 person found this answer helpful.

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