MDT Deployment Fails on Dell Latitude 7450 – Error 0xc0000098 (intcpmt.sys/BCD Issue)

Hello all,

We have made a manual with all the steps for MDT to get you back running.

We had the issue with a DELL 5690 Laptop. I hope this helps,

https://www.butsch.ch/post/mdt-sccm-bluescreen-intcpmt-sys-3-1-2-2-a0-on-w10-1909-intel-platform-technology-on-dell-5690/

Greetings from Switzerland

MDT/SCCM, bluescreen intcpmt.sys, 3.1.2.2 A0 on W10 1909, Intel Platform Technology driver on DELL 5690

We have a customer where, besides other OS releases, we still run Windows 10 1909 because they have so many different DELL laptop models. We roll out 1909 and then silently update it to Windows 10 21XX afterward.

This week, we encountered a case where the integration of the DELL drivers for the DELL Precision 5690 laptop caused a bluescreen after the initial Litetouch.vbs/PXE/WinPE phase, during the first OS boot of W10.

PCI\VEN_8086&DEV_7D0D&SUBSYS_0CC81028&REV_01\3&11583659&0&50

Name: Intel(R) Platform Monitoring Technology (PMT) Driver

Hardware IDs:

PCI\VEN_8086&DEV_7D0D&SUBSYS_0CC81028&REV_01

PCI\VEN_8086&DEV_7D0D&SUBSYS_0CC81028

PCI\VEN_8086&DEV_7D0D&CC_118000

PCI\VEN_8086&DEV_7D0D&CC_1180

Compatible IDs:

PCI\VEN_8086&DEV_7D0D&REV_01

PCI\VEN_8086&DEV_7D0D

PCI\VEN_8086&CC_118000

PCI\VEN_8086&CC_1180

PCI\VEN_8086

PCI\CC_118000&DT_9

PCI\CC_118000

PCI\CC_1180&DT_9

PCI\CC_1180

Hi,

It sounds like you've already taken several important troubleshooting steps.

Here are a few additional suggestions that might help resolve the issue:

The error code 0xc0000098 often indicates a problem with the Boot Configuration Data (BCD). You can try rebuilding the BCD using the following commands in the Windows Recovery Environment (WinRE):

   bootrec /rebuildbcd
   bootrec /fixmbr
   bootrec /fixboot

This might help resolve any corruption in the BCD.

1. Review MDT Logs: Examine the MDT log files to identify any specific errors during the deployment process. The logs are typically located in C:\MININT\SMSOSD\OSDLOGS during deployment and %WINDIR%\TEMP\DeploymentLogs after deployment[1].
2. Update WinPE Drivers: Ensure that the WinPE boot image includes the necessary storage and network drivers. Sometimes, the default drivers might not be sufficient. You can import the latest WinPE driver packs from Dell into MDT.
3. Remove Conflicting Drivers: There might be a conflict with the intcpmt.sys driver. Try removing this driver from the Out-of-Box Drivers in MDT and see if the deployment proceeds without it. If the driver is essential, you can add it back later as a separate package.
4. Test with Different Driver Versions: Sometimes, specific driver versions can cause issues. You might want to test with different versions of the Intel Platform Monitoring Technology driver to see if a different version resolves the issue.
5. BIOS Update: Ensure that the BIOS is updated to the latest version available for the Dell Latitude 7450. Sometimes, BIOS updates can resolve compatibility issues with newer drivers and operating systems.

If these steps don't resolve the issue, you might want to reach out to Dell support for further assistance, as they might have more specific insights into the hardware and driver compatibility for the Latitude 7450.

Feel free to ask if you need more detailed instructions on any of these steps!

References

[1] Troubleshoot MDT - Configuration Manager | Microsoft Learn