End user hit Deny of MFA prompt, now her account is blocked how do i unblock her account

Stephen Crowley 0 Reputation points
2025-02-25T13:52:17.9566667+00:00

End user hit Deny of MFA prompt, now her account is blocked how do i unblock her account

Microsoft Security | Microsoft Entra | Microsoft Entra ID
0 comments No comments
{count} votes

2 answers

Sort by: Most helpful
  1. Andreas Baumgarten 123.6K Reputation points MVP Volunteer Moderator
    2025-02-25T17:03:38.24+00:00

    Hi @Stephen Crowley ,

    this one?
    User's image


    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards

    Andreas Baumgarten

    1 person found this answer helpful.

  2. Sanoop M 4,310 Reputation points Moderator
    2025-02-25T18:35:09.61+00:00

    Hello @Stephen Crowley,

    Just checking in to see if the above suggestion provided by @Andreas Baumgarten as mentioned in the above Screenshot to unblock the user by navigating to Microsoft Entra admin center ->Identity -> Protection -> Risky activities ->Multifactor authentication -> Block/unblock users and then unblocking the affected user resolved the issue or not.

    Please let us know if you have any further queries. I am looking forward to your response.

    1 person found this answer helpful.

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.