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Hi @Stephen Crowley ,
this one?
(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
Regards
Andreas Baumgarten
End user hit Deny of MFA prompt, now her account is blocked how do i unblock her account
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 24%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESC%3C/text%3E%3C/svg%3E)
Stephen Crowley
0
Reputation points
End user hit Deny of MFA prompt, now her account is blocked how do i unblock her account
Microsoft Security | Microsoft Entra | Microsoft Entra ID
2 answers
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Andreas Baumgarten 123.7K Reputation points MVP Volunteer Moderator2025-02-25T17:03:38.24+00:00
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Andreas Baumgarten 123.7K Reputation points MVP Volunteer Moderator
2025-02-25T14:08:59.0833333+00:00 Hi @Stephen Crowley ,
to unlock a user in Microsoft Entra Id please take a look here: Unblocking users
(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
Regards
Andreas Baumgarten
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Stephen Crowley 0 Reputation points
2025-02-25T14:38:26.8666667+00:00 hello Andreas,
That url does not tell me where to unblock the account due to bad MFA prompts. the end user got an MFA prompt that was not her, she hit deny and it blocks her account from now logging in. Any thoughts? Thank you for your assistance so far.
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Stephen Crowley 0 Reputation points
2025-02-25T14:41:49.74+00:00 The post you sent does not show how to unblock a users MFA.
The end user hit deny on a MFA prompt and it is now blocked. how do i unblock it.
Thanks!
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Andreas Baumgarten 123.7K Reputation points MVP Volunteer Moderator
2025-02-25T15:12:50.95+00:00 Hi @Stephen Crowley ,
you said "unblock" but maybe you want to "re-register the MFA of the user"?
If so navigate to the user in Entra ID and selectAuthentication methods->Require re-register multifactor authentication
(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
Regards
Andreas Baumgarten
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Stephen Crowley 0 Reputation points
2025-02-25T15:14:23.8766667+00:00 Thank you, i did that but she is still getting denied MFA access
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Stephen Crowley 0 Reputation points
2025-02-25T16:35:33.5266667+00:00 Go to Identity, then Protection, then multifactor authentication, Block\Unblock user
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Andreas Baumgarten 123.7K Reputation points MVP Volunteer Moderator
2025-02-25T19:53:57.15+00:00 Hi @Stephen Crowley ,
you are welcome.
Are there any additional questions to this topic?
If you found the answer helpful, it would be great if you please mark it "Accept as answer". This will help others to find answers in Q&A.
Regards
Andreas Baumgarten
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 55.00000000000001%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sanoop M 4,310 Reputation points Moderator2025-02-26T19:04:08.7466667+00:00 Hello @Stephen Crowley ,
Just checking in to see if the above answer provided by @Andreas Baumgarten helped.
If this answers your query, do click
Accept AnswerandYesfor was this answer helpful. And, if you have any additional query please do let us know. -
Sanoop M 4,310 Reputation points Moderator
2025-02-27T19:19:45.51+00:00 Hello @Stephen Crowley ,
Just checking in to see if the above answer provided by @Andreas Baumgarten helped.
If this answers your query, do click
Accept AnswerandYesfor was this answer helpful. And, if you have any additional query please do let us know. -
Andreas Baumgarten 123.7K Reputation points MVP Volunteer Moderator
2025-03-01T08:34:28.1833333+00:00 Hi @Stephen Crowley ,
are there any additional questions to this topic?
If you found the answer helpful, it would be great if you please mark it "Accept as answer". This will help others to find answers in Q&A.
Regards
Andreas Baumgarten
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Sanoop M 4,310 Reputation points Moderator
2025-02-25T18:35:09.61+00:00 Hello @Stephen Crowley,
Just checking in to see if the above suggestion provided by @Andreas Baumgarten as mentioned in the above Screenshot to unblock the user by navigating to Microsoft Entra admin center ->Identity -> Protection -> Risky activities ->Multifactor authentication -> Block/unblock users and then unblocking the affected user resolved the issue or not.
Please let us know if you have any further queries. I am looking forward to your response.
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Stephen Crowley 0 Reputation points
2025-02-25T18:37:22.6766667+00:00 That worked! Thank you.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 78%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
Sandeep G-MSFT 20,911 Reputation points Microsoft Employee Moderator2025-03-04T06:08:54.0066667+00:00 Just checking in to see if the above answer helped. If this answers your query, please don’t forget to click "Accept the answer" and Up-Vote for the same, which might be beneficial to other community members reading this thread.
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