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Needs to restart PC (Windows 11) following update to print or receive scanned documents from printer

Anonymous
2024-01-31T04:19:04+00:00

My PC is running on Windows 11, and I noticed that after installing an update, I am unable to connect to the network printers (both HP and Fuji Xerox) - whether to send print jobs over or to receive scanned files from the printer. The only work around is to restart the PC and there will be a short window when all these can be done, thereafter the printers are displayed as offline again.

I had tried restarting the printer spooler, as per the following steps, but it does not resolve the problem.

-Press Windows key + X
-Go to Settings
-Click Update and Security
-Click Troubleshooter then Additional troubleshooter.
-Look for Printer and run the troubleshooter.

Restart print spooler service.
-Press Windows key + R
-Type Services.msc and hit enter
-Look for Print Spooler service

  • Stop the service

Once done proceed with these steps.
-Press Windows key + R
-Copy and paste this in the the run box and hit enter.

C:\Windows\System32\spool\PRINTERS

Delete all the files in that folder.

Now proceed with these steps.
-Press Windows key + R
-Type Services.msc and hit enter
-Look for Print Spooler service

  • Restart the service

What could I do next?

Thanks!

***Moved from Windows / Windows 11 / Devices and drivers***

Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan

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  1. Anonymous
    2024-02-02T01:42:35+00:00

    Hello SimonHoSG,

    It sounds like you've already tried some troubleshooting steps to fix the issue with your network printers. Since restarting the PC temporarily resolves the problem, it's possible that there is a software or driver issue with your PC that is causing the printers to go offline.

    Here are a few more things you can try:

    1. Check for updated printer drivers: Go to the manufacturer's website for your printer (HP or Fuji Xerox) and see if there are any updated drivers available for your specific printer model. Download and install any available updates.
    2. Disable Windows Update Delivery Optimization: This feature can sometimes cause issues with network printers. To disable it, go to Settings > Update & Security > Windows Update > Advanced options > Delivery Optimization, and toggle the "Allow downloads from other PCs" option to off.
    3. Reset the network settings: Go to Settings > Network & Internet > Status > Network reset, and click the "Reset now" button. This will reset all network settings on your PC, so you'll need to reconnect to your Wi-Fi network and re-enter any passwords.

    Hopefully one of these solutions will help resolve the issue with your network printers. Let me know if you have any other questions or concerns!

    Best regards

    Bblythe Xiao

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  2. Anonymous
    2024-09-24T01:43:57+00:00

    Hi

    I have same problem on Windows 11.

    My print jobs cannot print unless I restart my laptop.

    My printer is Dell C1760new

    It was working before and one day the printer would not print.

    Please help

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