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Unable to install windows update using standalone packages from Microsoft Catalog.

Anonymous
2024-01-31T05:08:56+00:00

Good day, the following error message appears after running Microsoft Catalog update packages:

" The following updates were not installed"

" Security Update for Windows (KB5028623)"

Hardware/System Information:

Dell PowerEdge R340

Windows Server 2016 Build 14393

Server is configured as a Domain Controller

Domain Controller is not connected to the internet, therefore updates were done through installing Microsoft standalone packages.

Troubleshooting steps taken:

  1. Tried install different stages/dates of cumulative update packages, each attempt resulting in the same error message.
  2. Install NET framework 4.8 (KB4486129)
  3. Reinitialize Software Distribution and catroot2 folders, after checking CBS log file (Error code: 0x8007002)
  4. Noticed successful installations of standalone SSU packages.

Successful installed updates:

KB5023788

KB5030504

KB5032391

KB4509091

KB4493470

KB4485447

KB3192137

KB4486129

Unsuccessful attempts to install:

KB4594441

KB5010790

KB5025228

KB5028623

KB5032197

KB5033373

KB5034119

Regards

Edmund

Windows for business | Windows Server | Devices and deployment | Install Windows updates, features, or roles

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  1. Anonymous
    2024-02-09T11:55:47+00:00

    Can not get update (0x8007002)

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  2. Anonymous
    2024-01-31T10:35:00+00:00

    Good day Lei,

    Please find my reply in green

    1. Check if the update is already installed: Go to Control Panel > Programs and Features > View installed updates. Look for the KB5028623 update and check if it is already installed.

    Checked, KB5028623 is not installed.

    1. Check if the update is applicable to your system: Make sure that the update is applicable to your system. Check the system requirements and the version of Windows Server that you are using.

    Trellix support advised to install the specified update, before deploying ENS package from ePO server. The update is downloaded from Microsoft catalog.

    1. Check if there are any pending updates: Go to Settings > Update & Security > Windows Update and check if there are any pending updates. If there are, install them first before installing the KB5028623 update.

    The server is a standalone system and it's not allowed to access the internet so updates are done by running the standalone packages from Microsoft catalog. Are there offline ways to verify which updates are required?

    1. Check if there are any third-party antivirus or firewall programs: Disable any third-party antivirus or firewall programs temporarily and try installing the update again.

    Ok, I'll try disabling the Trellix Agent temporarily during the update.

    After the installation, only the error messages "" The following updates were not installed" " Security Update for Windows (KB5028623)" are appearing. There are no error codes. Do you need the CBS log for review?

    Thanks and Regards

    Edmund

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  3. Anonymous
    2024-01-31T07:42:44+00:00

    Hello Edmund LJJ,

    I suggest that you try the following steps:

    1. Check if the update is already installed: Go to Control Panel > Programs and Features > View installed updates. Look for the KB5028623 update and check if it is already installed.
    2. Check if the update is applicable to your system: Make sure that the update is applicable to your system. Check the system requirements and the version of Windows Server that you are using.
    3. Check if there are any pending updates: Go to Settings > Update & Security > Windows Update and check if there are any pending updates. If there are, install them first before installing the KB5028623 update.
    4. Check if there are any third-party antivirus or firewall programs: Disable any third-party antivirus or firewall programs temporarily and try installing the update again.

    If the issue persists, please provide me the error code and the error message.

    Kind regards,

    Lei

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