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Brother MFC-J6910DW Scanning No Longer Working In Ethernet or Wireless Mode in Windows 11

Anonymous
2024-12-10T00:40:23+00:00

I recently performed a clean install of Windows 11, prior it was an W10 to W11 upgrade and was working. Well since the clean install, my Brother MFC-J6910DW device is no longer working for scanning in Ethernet or Wireless mode. It will work connected to USB. It appears that the Scanner Port is not being created and failing. Has anyone been able to get this to work? Brother needs to get their act together and update these drivers.

***moved from Windows / Windows 11 / Devices and drivers***

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  1. Anonymous
    2024-12-11T02:22:44+00:00

    Hello ,

    Thank you for posting in Microsoft Community forum.

    Here are some possible solutions to the problem you are experiencing when scanning with your Brother MFC-J6910DW device on Windows 11:

    1. Make sure you have the latest Brother MFC-J6910DW driver installed. You can visit Brother's official website to download and install the latest drivers for Windows 11. After the clean installation, you may need to reinstall the drivers to make sure everything is functional.
    2. Make sure your printer and computer are on the same network. If you're using a wireless connection, check your printer's network settings to make sure it's connected to the correct Wi-Fi network.
    3. In Windows 11, you can add scanners manually. Open Settings > Devices > Printers & Scanners, and then tap Add Printer or Scanner. The system will search for devices on the network and you can select Brother MFC-J6910DW to add them.
    4. Sometimes, Windows Firewall or other security software may block the scanning feature. You can try temporarily disabling your firewall or security software to see if that resolves the issue.
    5. Make sure your Windows 11 system is up to date, some updates may fix issues related to device compatibility.

    If none of the above steps can solve the problem, it is recommended that you contact Brother's technical support with detailed equipment information and a description of the problem so that they can provide more professional help.

    I hope the information above is helpful.
    If you have any questions or concerns, please feel free to let us know.

    Regards,
    Jill Zhou

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