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InPlace upgrade Windows 2012 R2 to Windows 2019 fails with error ‘'0xC1900101 - 0x20017 Installation failed during safe OS phase with an error during boot operation'”

Anonymous
2024-01-31T17:44:50+00:00

Hello world,

I am trying to upgrade a Windows 2012R2 server to 2019 inplace.

On reboot, the upgrade fails with the below error:

‘'0xC1900101 - 0x20017 Installation failed during safe OS phase with an error during boot operation'”

I have patched fully the Windows 2012R2 server prior upgrade.

This is VMware machine.

Any help is welcome.

Windows for business | Windows Server | Devices and deployment | Install Windows updates, features, or roles

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  1. Anonymous
    2024-02-02T07:02:36+00:00

    Hi Mohamed Boulaghlem,

    this error can occur due to various reasons, such as incompatible hardware, outdated drivers, or insufficient disk space.

    To troubleshoot this issue, you can try the following steps:

    1. Check the compatibility of your hardware with Windows Server 2019. You can use the Windows Server Catalog to verify if your hardware is compatible.
    2. Ensure that all the drivers are up-to-date, especially the storage and network drivers.
    3. Check if there is enough disk space available for the upgrade. Windows Server 2019 requires a minimum of 32 GB of free space.
    4. Disable any third-party antivirus software or security software during the upgrade process.
    5. Try to perform the upgrade using a clean boot environment. This will help to eliminate any software conflicts that may be causing the issue.

    If the issue persists, you can check the setuperr.log and setupact.log files located in the %windir%\Panther directory for more information about the error.

    Kind regards,

    Lei

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  1. Anonymous
    2024-02-27T07:01:28+00:00

    Based on the log you provided, the first error message suggests that there was an error initializing onesettings, which may be related to a missing file or incorrect configuration.

    The second error message indicates that there was a problem with the product key validation, which may be due to an invalid or expired key.

    The third error message suggests that there was a problem connecting to the internet or sending a request, which may be due to network connectivity issues or firewall settings.

    The fourth error message indicates that there was a problem getting device ratings from COS, which may be related to a compatibility issue with your hardware.

    The fifth and sixth error messages suggest that there were problems with loading and registering a server, which may be due to missing or corrupted files.

    To resolve these issues, you may need to troubleshoot each error message individually and address the underlying causes.

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  2. Anonymous
    2024-02-27T16:50:59+00:00

    Thanks for the fast reply, We are on a air-gapped network, no internet access. The server in question is a Dell 740, do we need or have to have internet access to do the install? I was able to upgrade two dell 440s without issue. is there a tool i can use to determine what file are missing or what configuration needs to be remediated?

    Device rating from the COS, again is there a tool i can use to determine the compatibility

    I have run the DISM /online /cleanup-image /scanhealth and the dism /online /cleanup-image / restore health commands. Scanhealth no component store corruption detected, but Restore health reported that the component store corruptions was repaired.

    The Loading and registering the server i am not sure what to do there, are there .dll files that need to be registered with the regsrv32?

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  3. Anonymous
    2024-02-26T19:52:19+00:00

    This is from the Setuperr.log file

    2024-02-22 13:59:30, Error CONX Windows::Compat::Appraiser::SetupAppraiser::GetLatestSdb (3098): Error initializing onesettings: [0x80070002].[gle=0x80070002]

    2024-02-22 13:59:30, Error CONX Windows::Compat::Appraiser::SetupAppraiser::InitializeSetupRunInfo (326): Error checking for latest SDB, swallowing: [0x80070002].[gle=0x80070002]

    2024-02-22 14:00:05, Error CallPidGenX: PidGenX function failed on this product key. (hr = 0x8a010001)

    2024-02-22 14:00:05, Error MOUPG CDlpActionProductKeyValidate::ReportDownlevelInstallChannel(2899): Result = 0x8A010001

    2024-02-22 14:00:05, Error MOUPG ProductKey: Failed to report Host OS channel to telemetry.

    2024-02-22 14:01:05, Error CONX Windows::Compat::Appraiser::SetupAppraiser::UpdateExpiredAvRegistry (2753): Failed to update AV status: [0x8004100e].[gle=0x8004100e]

    2024-02-22 14:01:05, Error CONX Windows::Compat::Appraiser::SetupAppraiser::ScanInternal (233): Error initializing av status in registry using inbox appraiser [0x8004100e].[gle=0x8004100e]

    2024-02-22 14:03:16, Error CONX Windows::Compat::Appraiser::Utilities::SendRequest (1276): Failed to connect to the internet or send request: [12002].[gle=0x80072ee2]

    2024-02-22 14:03:16, Error CONX Windows::Compat::Appraiser::Utilities::ResolveForwardLink (1336): Failed to send request using default proxy[gle=0x80072ee2]

    2024-02-22 14:03:56, Error CONX Windows::Compat::Appraiser::CosDeviceDataSource::PrefetchData (562): Failed to get device ratings from COS: [0x803d0010].[gle=0x803d0010]

    2024-02-22 14:11:19, Error SP Using current time as Recovery Timestamp.

    2024-02-22 14:12:41, Error SP pSPRemoveUpgradeRegTree: failed to delete reg tree HKLM\SYSTEM\Setup\Upgrade[gle=0x00000005]

    2024-02-22 14:13:16, Error [0x0808fe] MIG Plugin {050ed09e-a530-41e6-8ac9-a9a96e74a2c1}: [shmig] User Tile: SHCopyUserTile failed (0x800703ee)

    2024-02-22 14:15:03, Error [0x08085f] MIG MigHost: CMigPluginSurrogate::LoadAndRegisterServerInThreadContext: LoadLibraryExW(C:$WINDOWS.~BT\Sources\ReplacementManifests\Microsoft-Client-License-Platform-Service-Migration\ClipMigPlugin.dll, LOAD_WITH_ALTERED_SEARCH_PATH) failed gle=0x7e.[gle=0x0000007e]

    2024-02-22 14:15:03, Error [0x080863] MIG MigHost: CMigPluginSurrogate::COMGenericThreadingHostThreadProc: LoadAndRegisterServerInThreadContext() failed hr=0x8007007e.[gle=0x0000007e]

    2024-02-22 14:15:03, Error [0x0808ff] MIG COutOfProcPluginFactory::CreateInstance: m_currentHostSurrogate->LoadDllServer(C:$WINDOWS.~BT\Sources\ReplacementManifests\Microsoft-Client-License-Platform-Service-Migration\ClipMigPlugin.dll, {6014E67F-2537-48F9-951D-D29D720523E1}, 0) failed, hr=[0x8007007e].

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