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BitLocker Recovery Key potential glitch?

Anonymous
2024-12-29T04:41:08+00:00

Hi! I have been locked out of a computer and have followed the steps for bitlocker recovery. I successfully signed into my Microsoft account, selected the correct device, and after selecting “View Bitlocker Keys” found the operating system drive with the correct key ID. However, when I select “Show Recovery Key” the pop up disappears right after it opens making it impossible for me to see or copy the recovery key. How can I get my recovery key when it keeps disappearing? Is there a different place I should be looking?

Windows for business | Windows Server | Devices and deployment | Recovery key

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  1. Anonymous
    2024-12-30T01:16:57+00:00

    Hello,

    Thank you for posting in Microsoft Community forum.

    Based on the description, I understand your question is related to Biltokcer.

    1. You can change to another browser and open the link again.
    2. Try clear browser cache before you retry sign in your Microsoft account.
    3. If above steps still fails, try switch to another device to sign in to your Microsoft account, and check if you can view the information. 

    Have a nice day. 

    Best Regards,

    Molly

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