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How to repair non-launch of Privacy Settings and Phone Settings after Windows 10 22H2 December 12, 2023—KB5033372 update. (Please read Details before responding -- thanks)

Anonymous
2024-01-04T11:13:33+00:00

After Windows 10 22H2 December 12, 2023—KB5033372 update, in the Settings app, Privacy and Phone no longer launch.

This occurs on all our systems.

Windows 10 Education

22H2

Build: 19045.3636

Tried:

chkdsk

SFC scan

DISM CheckHealth

DISM ScanHealth

DISM RestoreHealth (from Downloads and locally sourced)

Clean boot
Safe Mode

PowerShell to reinstall app

Other software removed systematically

Drivers - rolled back to defaults

Ran:

Get-AppxPackage windows.immersivecontrolpanel | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

and

$Manifest = (Get-AppxPackage *ImmersiveControlPanel*).InstallLocation + '\appxmanifest.xml'; Add-AppxPackage -DisableDevelopmentMode -Register $Manifest

Safe Mode:

They failed to launch, however, was able to glean more information after attempting the launches. An error message presented itself with the following info:

     SystemSettings.exe - System Error 

     The system detected an overrun of a stack-based buffer in this application.  The overrun could potentially allow a malicious user to gain control of this application.

Event Viewer and CBS didn't supply any illuminating data.

Of course, one can work around the issue by a repair install using the ISO BUT that breaks lots of other stuff on the system: i.e. Desktop layouts, some settings resetting, Control Panel resorting to default, etc, Now, for one machine no big deal but for hundreds? That is a big deal.

So, anyone experiencing this problem? Are there known fixes for the issue? Suggestions?

Thanks,

Admin

Computer / Networking Operations, Maintenance and Support

Windows for business | Windows Client for IT Pros | Devices and deployment | Install Windows updates, features, or roles

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  1. Anonymous
    2024-01-05T07:29:52+00:00

    Hello, welcome to Microsoft Community!

    According to your description, your computer's "Privacy and Phone" is not working, you can try to uninstall the update if you don't want to consider the image repair, please refer to the link below for more details:

    How to uninstall a Windows update - Microsoft Support

    I hope the above information is helpful to you, please feel free to contact us if you have any questions!

    Kirito|Microsoft Community Support Specialist

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  2. Anonymous
    2024-01-05T20:13:40+00:00

    Hello, welcome to Microsoft Community!

    According to your description, your computer's "Privacy and Phone" is not working, you can try to uninstall the update if you don't want to consider the image repair, please refer to the link below for more details:

    How to uninstall a Windows update - Microsoft Support

    I hope the above information is helpful to you, please feel free to contact us if you have any questions!

    Kirito|Microsoft Community Support Specialist

    Kirito,

    Thank you for your welcoming comment and for your suggestion.

    Yes, we could uninstall, and we know how to complete the process, however, we would much prefer updated systems. Please, understand I'm not talking about my lone computer, I'm talking about an image deployed to over 400 systems.

    Our current options are:

    1. Uninstall the updates on all the machines and wait for future updates that more than likely wouldn't cause this problem.
    2. Wait for future updates that would hopefully fix the issue.
    3. Rebuilding and redeploying the image.

    Image repair isn't an option because it would actually be much more productive to rebuild and redeploy considering it will take as much time to repair the image and then redeploy.

    The update itself works as advertised on non-imaged systems so it's related to the deployed image. I'm hoping for a solution before resorting to one of the above 3 options.

    BTW

    On a test machine, we've rolled back all drivers to defaults and systematically removed all added software to no avail.

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  3. Anonymous
    2024-01-08T06:29:24+00:00

    Hi Norm_WV,

    this issue may be caused by a corrupted system file or a conflict with a third-party application.

    To resolve this issue, you can try the following steps:

    1. Run the Windows Update troubleshooter to check for any issues with the update installation.
    2. Perform a system file check to repair any corrupted system files. To do this, open Command Prompt as an administrator and type "sfc /scannow" and press Enter.
    3. Check for any conflicts with third-party applications by performing a clean boot.

    To do this, open the System Configuration tool by typing "msconfig" in the Start menu search bar, then go to the Services tab and select "Hide all Microsoft services." Disable all remaining services, then go to the Startup tab and click "Open Task Manager." Disable all startup items, then restart your computer.

    Hope it helps.

    Kind regards,

    Lei

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  4. Anonymous
    2024-01-08T14:20:45+00:00

    Thank you Lei - yes, we agree with your assessment and all those actions have already been accomplished.

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