Hi JohnBollenbacher,
Thanks for your post in Microsoft Community.
It sounds like you are currently having a problem that unable to remote desktop. Sorry for the inconvenience.
- This situation may be that after logging in with the Microsoft account password, the previous login information is stored on the computer, and the remote desktop cannot directly verify the Microsoft account. You can try some methods to see if it solves the problem:
Log out of the account on the controlled computer, and choose to log in with the Microsoft account password on the login option. After the login, try the remote desktop again, and use the account and password to see if you can log in.
- Control Panel > System > Advanced System Settings > Remote > Check Allow remote connections to this computer > Click to select user > Add this user and save.
- Try to create a new local account to check if you can connect.
How to create a local user account:Create a local user or administrator account in Windows (microsoft.com)
- Control Panel > Credential Manager > Go to Manage Your Credentials interface > Click Windows Credentials > Add Windows Credentials > Add Username and Password > OK
Internet address or network address can enter you need the IP address of the remote end device, The username and password are also the username and password for entering the remote device login.
Feel free to post back if you need further assistance.
Best Regards,
Sawa | Microsoft Community Support Specialist
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