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RDWeb Webclient User Account lockout frequently

Anonymous
2023-12-11T08:15:16+00:00

So we are hosting servers on Azure with RDWeb services separate VMS for broker,host and gateway. There is an ongoing issue of users account locks out within 2-5 minutes of inactivity. We checked the intunes and local group policy, there is no such rule applied/enabled. Trying my luck here if anyone knows anything about it.

Windows for business | Windows Server | User experience | Remote desktop services and terminal services

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  1. Anonymous
    2023-12-12T05:42:44+00:00

    Hello  Ibrahim Rasheed1，

    Thank you for posting in Microsoft Community forum.

    This issue may be related to the Remote Desktop Services settings.

    You may  check the session timeout settings in the Remote Desktop Session Host Configuration and Remote Desktop Gateway Manager.

    Here are the steps to check the session timeout settings in the Remote Desktop Session Host Configuration:

    1. Open the Remote Desktop Session Host Configuration snap-in.
    2. Select the Connections folder.
    3. Right-click on the RDP-Tcp connection and select Properties.
    4. Click on the Sessions tab.
    5. Check the settings for End a disconnected session, Active session limit, and Idle session limit.

    To check the session timeout settings in the Remote Desktop Gateway Manager:

    1. Open the Remote Desktop Gateway Manager snap-in.
    2. Select the RD Gateway server.
    3. Click on the Policies tab.
    4. Check the settings for Session timeout and Idle session timeout.

    Additionally, you may review the security event logs on the RDWeb server to see if there are any clues as to why the accounts are being locked out.

    If you have any question or concern, please feel free to let us know.

    Best Regards,

    Haijian Shan

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  2. Anonymous
    2023-12-12T17:54:33+00:00

    Certainly, will look into it and update you by tomorrow. Thank you very much for your time to post the possibilities.

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  3. Anonymous
    2024-02-02T16:02:11+00:00

    Problem is still the same, during the inactivity of more than 5 minutes the users get the lock screen on RDP webclient tab.

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  4. Anonymous
    2024-03-14T23:09:55+00:00

    So are you seeing the standard Windows "Lock screen" where the user is asked to re-enter their password?

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  5. Anonymous
    2024-03-16T07:54:23+00:00

    We figured out the issue, it was Forcepoint proxy causing issues, we reset the PC and it is now stable. Thank you all for your suggestions.

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