fortnite wont lunch,contacting epic games games didnt help,help!

Anonymous
2024-06-18T13:44:59+00:00

i have many problems with this pc the most annoying one is my game Fortnite wont launch it just kept closing with no error code,I have contacted epic games they just kept giving suggestion that didnt work.I held shift ten restarted ,Then i repaired pc it said it couldnt repair and showed this C:\Windows\System32\LogFiles\Srt\SrtTrail.txt

I believe the problem will be fixed this way(not contacting epic games).

here are those files or info

first:SrtTrail

Startup Repair diagnosis and repair log


Last successful boot time: ‎6/‎18/‎2024 5:05:29 AM (GMT)

Number of repair attempts: 1

Session details


System Disk = \Device\Harddisk0

Windows directory = C:\WINDOWS

AutoChk Run = 0

Number of root causes = 1

Test Performed:


Name: Check for updates

Result: Completed successfully. Error code = 0x0

Time taken = 0 ms

Test Performed:


Name: System disk test

Result: Completed successfully. Error code = 0x0

Time taken = 0 ms

Test Performed:


Name: Disk failure diagnosis

Result: Completed successfully. Error code = 0x0

Time taken = 0 ms

Test Performed:


Name: Disk metadata test

Result: Completed successfully. Error code = 0x0

Time taken = 328 ms

Test Performed:


Name: Disk metadata test

Result: Completed successfully. Error code = 0x0

Time taken = 0 ms

Test Performed:


Name: Target OS test

Result: Completed successfully. Error code = 0x0

Time taken = 16 ms

Test Performed:


Name: Volume content check

Result: Completed successfully. Error code = 0x0

Time taken = 93 ms

Test Performed:


Name: Boot manager diagnosis

Result: Completed successfully. Error code = 0x0

Time taken = 0 ms

Test Performed:


Name: System boot log diagnosis

Result: Completed successfully. Error code = 0x0

Time taken = 0 ms

Test Performed:


Name: Event log diagnosis

Result: Completed successfully. Error code = 0x0

Time taken = 16 ms

Test Performed:


Name: Internal state check

Result: Completed successfully. Error code = 0x0

Time taken = 0 ms

Test Performed:


Name: Check for installed LCU

Result: Completed successfully. Error code = 0x0

Time taken = 2703 ms

Test Performed:


Name: Check for installed driver updates

Result: Completed successfully. Error code = 0x0

Time taken = 766 ms

Test Performed:


Name: Check for pending package install

Result: Completed successfully. Error code = 0x0

Time taken = 1765 ms

Test Performed:


Name: Boot status test

Result: Completed successfully. Error code = 0x0

Time taken = 0 ms

Root cause found:


Boot status indicates that the OS booted successfully.



second which i found fortnite file name there I will only copy a small part because it from DxDiag and there is soooo many info!

here:


Diagnostics


Windows Error Reporting:

+++ WER0 +++:

Fault bucket , type 0

Event Name: BlueScreen

Response: Not available

Cab Id: 0

Problem signature:

P1: 139

P2: 3

P3: ffff8f8c891336f0

P4: ffff8f8c89133648

P5: 0

P6: 10_0_22631

P7: 0_0

P8: 256_1

P9:

P10:

+++ WER1 +++:

Fault bucket , type 0

Event Name: BlueScreen

Response: Not available

Cab Id: 0

Problem signature:

P1: 139

P2: 3

P3: ffff8f8c891336f0

P4: ffff8f8c89133648

P5: 0

P6: 10_0_22631

P7: 0_0

P8: 256_1

P9:

P10:

+++ WER2 +++:

Fault bucket , type 0

Event Name: LiveKernelEvent

Response: Not available

Cab Id: 0

Problem signature:

P1: 144

P2: 100a

P3: fffff8868e92a7f0

P4: 0

P5: 0

P6: 10_0_22631

P7: 0_0

P8: 256_1

P9:

P10:

+++ WER3 +++:

Fault bucket , type 0

Event Name: LiveKernelEvent

Response: Not available

Cab Id: 0

Problem signature:

P1: 144

P2: 100a

P3: fffff8868e92a7f0

P4: 0

P5: 0

P6: 10_0_22631

P7: 0_0

P8: 256_1

P9:

P10:

+++ WER4 +++:

Fault bucket 2025953833345743633, type 5

Event Name: RADAR_PRE_LEAK_64

Response: Not available

Cab Id: 0

Problem signature:

P1: FortniteClient-Win64-Shipping.exe

P2: 5.4.0.0

P3: 10.0.22631.2.0.0

P4:

P5:

P6:

P7:

P8:

P9:

P10:

+++ WER5 +++:

Fault bucket , type 0

Event Name: LiveKernelEvent

Response: Not available

Cab Id: 0

Problem signature:

P1: 144

P2: 100a

P3: ffffe88d74f137f0

P4: 0

P5: 0

P6: 10_0_22631

P7: 0_0

P8: 256_1

P9:

P10:

P1: javaw.exe+++ WER6 +++:

Fault bucket , type 0

Event Name: LiveKernelEvent

Response: Not available

Cab Id: 0

Problem signature:

P1: 144

P2: 100a

P3: ffffe88d74f137f0

P4: 0

P5: 0

P6: 10_0_22631

P7: 0_0

P8: 256_1

P9:

P10:

+++ WER7 +++:

Fault bucket , type 0

Event Name: LiveKernelEvent

Response: Not available

Cab Id: 0

Problem signature:

P1: 144

P2: 1020

P3: ffffb184aef4e7f0

P4: 0

P5: 0

P6: 10_0_22631

P7: 0_0

P8: 256_1

P9:

P10:

+++ WER8 +++:

Fault bucket , type 0

Event Name: LiveKernelEvent

Response: Not available

Cab Id: 0

Problem signature:

P1: 144

P2: 1020

P3: ffffb184aef4e7f0

P4: 0

P5: 0

P6: 10_0_22631

P7: 0_0

P8: 256_1

P9:

P10:

+++ WER9 +++:

Fault bucket 1207644050522189163, type 5

Event Name: BEX64

Response: Not available

Cab Id: 0

Problem signature:

P2: 17.0.8.0

P3: 3cd0dd92

P4: OpenAL.dll

P5: 1.23.0.0

P6: 641ca7af

P7: 00000000000a0f95

P8: c0000409

P9: 0000000000000007

P10:

Windows for business | Windows Server | User experience | Remote desktop services and terminal services

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

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  1. Anonymous
    2024-06-18T17:42:25+00:00

    Hello.

    From the logs provided, the issue may be related to a hardware or driver failure on the system. Try the following steps to troubleshoot the problem:

    1. Make sure Windows is up to date. Run Windows Update to install all available updates. Also, update the drivers to ensure that the graphics card drivers and other important drivers are up to date.
    2. Run the built-in memory diagnostic tool of Windows to check for memory problems. Open "Control Panel", go to "System and Security", select "Windows Tools", and click "Windows Memory Diagnosis".
    3. Does this phenomenon only occur when the Fortnite app is launched? You can try to uninstall Fortnite completely, then download and install it again from the official website.
    4. Use the System File Checker (SFC) to scan and repair any potentially corrupt files. Open Command Prompt (Administrator), enter the following command sfc /scannow, wait for the scan to complete, and follow the prompts to fix any problems found.
    5. Further view the application logs or system logs in the event Viewer for related error messages. Please enable the icon option before viewing.

    I hope this helps.

    Best regards

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