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Couldn't change printer preferences in remote desktop. How can i reslove this?

Anonymous
2024-04-17T06:27:34+00:00

Printer settings could not be saved. This operation is not supported.

This printer has been redirected by the Remote Desktop Connection

dient.

The printing preferences for the dient printer will automatically display

in a separate window, where you can review your settings or make changez

Windows for business | Windows Server | User experience | Print, fax, and scan

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  1. Anonymous
    2024-10-16T13:48:36+00:00

    We resolved this by deploying the Driver for the redirected printer into AVD.

    AVD by default uses the "Remote Desktop Easy Print driver" which does not allow access to printer properties for some models when redirected.

    We published the Print Driver with Intune and then set the following policy:

    • HKLM\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services\UseUniversalPrinterDriverFirst
      REG_DWORD:4
    • HKLM\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services\FallbackPrintDriverType
      REG_DWORD:2

    4 people found this answer helpful.
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  2. Anonymous
    2024-06-14T08:48:22+00:00

    Hi,

    We’re having a similar issue but while the local printers are being redirected to the AVD RemoteApp, but users are unable to modify the printing preferences:

    “To change these properties, open Remote Desktop Connection and connect to *hostname*.

    This isn’t ideal for the 60+ users currently on the environment, is there any way to configure these from the remote app?

    1 person found this answer helpful.
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  4. Anonymous
    2024-06-14T13:47:08+00:00

    I ran into the exact same thing this morning. We had issues with users shortcuts to AVD expiring and them not realizing it so we found that switch to the AVD application would make it so that we didn't have this problem however printer properties do not work in Word when using the AVD remote app. Out of the frying pan and into the fire, seems if it involves Microsoft it will always have something wrong with it.

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  5. Anonymous
    2024-04-17T15:20:57+00:00

    Hello,

    First, you can check the configuration of Printer Redirection on the Server. On the remote desktop server, open the 'Remote Desktop Session Host Configuration' tool from the Administrative Tools. Under 'Connections', right-click 'RDP-Tcp' and select 'Properties'. Go to the 'Client Settings' tab. Make sure the 'Windows Printer' box is unchecked to allow printer redirection.

    Then, make sure Group Policy Settings are configured correctly. Open the 'Local Group Policy Editor' on the server by running gpedit.msc. Navigate to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Printer Redirection. Ensure that the 'Do not allow client printer redirection' policy is set to 'Disabled'. If it is 'Not Configured', printer redirection is allowed by default.

    Additionally, when you open the Remote Desktop Connection client, before you click 'Connect', click on 'Show Options'. Navigate to the 'Local Resources' tab and under 'Local devices and resources', ensure 'Printers' is checked. This ensures your local printers are available during the remote session.

    I hope this helps.

    Best regards

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