Unable to establish a VPN connection on Windows 11 ARM Laptop

Question

Unable to establish a VPN connection on Windows 11 ARM Laptop

Anonymous

Hi,

I have a Windows-11 Home ARM 64-bit laptop (ASUSTeK Vivobook S15) and I’m trying to set up a VPN using the in-built Microsoft VPN because the Nord software will not run on my ARM laptop.

Windows-11 Vsn : 24H2 : OS Build : 26100.863

Processor : Snapdragon(R) X Elite - X1E78100 - Qualcomm(R) Oryon(TM) CPU 3.42 GHz

Unfortunately, when I switch the on the in-built Microsoft VPN on I get this message “The network connection between your computer and the VPN server was interrupted. This can be caused by a problem in the VPN transmission and is commonly the result of internal latency or simply that your VPN has reached its capacity. Please try to reconnect to the VPN server. If this problem persists, contact the VPN administrator and analyse the quality of the network connectivity.”

I’ve contacted NORD VPN and they say that the VPN is set up correctly – Namely

Server Name : nz103.nordvpn.com and VPN Type : PPTP

My speed (Tested using OOKLA) is 340 Mbps download and 215 Mbps upload

I’ve done a PING to the default Gateway with 0% packet loss, and trip times are Min 4ms, Max 39ms and avg 16ms

Both the Remote Access Connection Manager (RasMan) and the Routing and Remote Access (RRAS) services are running

What can I do to get the VPN to work?

Thanking you in advance

Many thanks, Dave

***moved from Windows / Windows 11 / Internet and connectivity***

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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9 answers

Answer 1

Hi Dave,

Thanks for the feedback. PIA pointed me towards OpenVPN, but they couldn't confirm it would work on Snapdragon processor. Hence, your experience with it isn't promising.

I am trying to ascertain whether I could use VPN on the new laptop before actually buying one. It just seems too risky to buy before knowing that it would work.

Otherwise, I am considering switching to Apple.

Regards,

Milisav

Answer 2

Hi Milisav,

Correct - I was unable to get the Open VPN to work so went with the IKEv2 Sec VPN.

The IKEv2 Sec VPN is working fine using the in-built Microsoft VPN now that the registry key has been added.

I'm using NORD VPN and they were very helpful.

I'm guessing Private Internet Access will work much the same as NORD VPN with a root certificate that has to be installed. Just get confirmation they support the IKEv2 Sec protocol.

I was looking at the Surface but in the end I chose the ASUS Vivobook s15 - it's awesome!

Cheers, Dave

Answer 3

Hi Milisav

Thanks for the suggestion.

In the end it was a missing registry key that was the problem and I managed to set up a IKEv2 Sep VPN after running the command

reg add HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Rasman\Parameters\ /v NegotiateDH2048_AES256 /t REG_DWORD /d 2

Cheers, Dave

Answer 4

Anonymous

I downloaded the openvpn-latest-stable-amd64.msi

Hi Dave,

It seems you tried to install OpenVPN for AMD64 on an ARM64 PC. Is that correct?

Have you tried the ARM version?

Regards,

Milisav

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Answer 5

Hi Dave,

Thank you for reaching out to the forum support team.

It sounds like you're having trouble establishing a VPN connection on your Windows 11 ARM laptop using the in-built Microsoft VPN. Here are several troubleshooting steps and suggestions to help you resolve the issue:

Check VPN Configuration

Verify VPN Settings:
- Double-check that the server name and VPN type are correctly configured.
- Ensure that the username and password are correctly entered.
Change VPN Protocol:
- PPTP is considered outdated and less secure. Try switching to a different VPN protocol like L2TP/IPsec or IKEv2 if supported by your VPN provider.

Network Settings and Services

Reset Network Settings:
- Open Command Prompt as an administrator and run the following commands:
cmd netsh winsock reset netsh int ip reset ipconfig /release ipconfig /renew ipconfig /flushdns

4. Check Firewall and Security Software:

Ensure that your firewall or antivirus software is not blocking the VPN connection.
Temporarily disable the firewall and antivirus software to see if it resolves the issue. If it does, add exceptions for the VPN.

Update and Reinstall

Update Windows and Drivers:
- Ensure that your Windows 11 and all network drivers are up to date. Check for updates in "Settings" > "Windows Update."

Reinstall VPN Adapter:
- Open "Device Manager," expand "Network adapters," right-click on the VPN adapter, and select "Uninstall device."
- Restart your computer to reinstall the adapter.

Advanced Configuration

Configure VPN Connection Manually:
- Sometimes setting up the VPN connection manually can resolve issues. Follow these steps:
  - Go to "Settings" > "Network & Internet" > "VPN."
  - Click "Add a VPN connection."
  - Fill in the VPN provider, connection name, server name, VPN type (e.g., L2TP/IPsec), and login credentials.
  - Click "Save" and try connecting again.

8. Check Event Viewer Logs:

Open "Event Viewer" and navigate to "Windows Logs" > "Application" and "System."
Look for any error messages related to the VPN connection and address them accordingly.

Alternative Solutions

Use a Third-Party VPN Client:
- If the built-in VPN client is not working, consider using a third-party VPN client that supports ARM architecture. Some VPN providers offer clients specifically for ARM-based devices.
Contact VPN Provider Support:

Since NordVPN is your provider, ask them if they have any specific configurations or known issues with ARM devices and Windows 11.

If after trying these steps the issue persists, please provide any error messages or logs that you encounter, and we can further investigate the problem.

Thank you for your patience and cooperation.

Best regards,

Rosy

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Unable to establish a VPN connection on Windows 11 ARM Laptop

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