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Windows 24H2 issues with Scanning

Anonymous
2024-11-22T19:04:01+00:00

Dear Microsoft,

Please before you push out a cumulative update do your due diligence and make sure it will not ruin critical functions. Many scanner products will not scan anymore and pop up with a WIA no friendly name error. Currently my company is having problems with Fujitsu scanners. We need this resolved quickly to avoid service disruption; what is your eta on a permanent fix for this that ISN'T rolling back the OS to the previous version. Due to vulnerabilities our security (rightly so) will not allow us to revert.

We do have a company that seems to be working (Epson) this may be a good place to start your troubleshooting as to why this isn't working with other companies (brother, ricoh to name a few). I am under the gun here from my CIO and this needs to be resolved or at least a workaround found asap.

To the community,

Have any of you ran into this issue and if so, did you find a workaround for it?

***Moved from Windows / Windows 11 / Windows update***

Windows for business | Windows Client for IT Pros | User experience | Print, fax, and scan

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

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  1. Anonymous
    2024-12-06T10:23:17+00:00

    Same problems, all users with Canon scanners in a company where i work have problems. CaptureOnTouchV5 or V4 not working "scanner not detected" or smth like that. Microsoft please fix this issue. Temporary fix is that you uninstall scanner driver and then install it back. It will work for some time.

    2 people found this answer helpful.
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  2. Anonymous
    2024-12-06T14:25:24+00:00

    Is this realistic that no quick fix has been found?

    This is creating a lot of pressure in our company where we had to go back to the 23h2 version...

    What and why we are paying for?

    1 person found this answer helpful.
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  3. Anonymous
    2024-12-10T12:13:58+00:00

    Basically the temporary option that I am using to make my FUJITSU work in the 24h2 version is:

    • Install all possible drivers for your scanner (including twain driver) on your computer
    • Install PAPERSTREAM IP (TWAIN) 32
    • Once you have Paperstream and your scanner drivers Copy this file to your desktop C:\Windows\twain_32\Fjicube\Fjicwrap.wrp, rename it to Fjic3800.ds, copy the renamed file back to C:\Windows\twain_32\ Fjicube\
    • Now in the application you use to scan, select the scanner that begins with "Paperstream IP..."

    This is what has worked for me so that the scanner did not appear with the name "WIA No friendly name"

    22 people found this answer helpful.
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  4. Anonymous
    2024-12-13T15:07:44+00:00

    The same scanning problems that everyone else has described here continued even after KB5048685 installed in Windows 11 24H2.

    The Canon MF Scan Utility keeps showing this message in Windows 11 24H2 26100.4602:

    I have greatly detailed my scanning problems with the Canon Color imageCLASS MF654Cdw unit here.

    I restored my systems back to Windows 11 23H2 for the Canon scanner to work with the Canon MF Scan Utility.

    Microsoft still has not corrected the eSCL bug causing these scanning issues.

    4 people found this answer helpful.
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  5. Anonymous
    2024-12-13T18:10:51+00:00

    I have the same issues with a Canon MF753cdw. What has worked for me is to use NAPS2, https://www.naps2.com/ to scan instead of the MF Scanner. NAP2 offers sufficient settings for PDF creation, OCR, emailing, etc. to meet my needs for now. I haven't tried other scanner replacements, but seeing as you can scan natively from Paint, the issue seems to be related to the scan software specifically. Maybe other commercial software like Adobe can be an alternative, especially for those in corporate settings who need to clear these applications through IT. Hope this helps others.

    3 people found this answer helpful.
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