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Windows 11 laptop suddenly stopped connecting to Epson printer.

Anonymous
2024-09-02T17:10:00+00:00

I tried switching on and off laptop, printer and wifi. I also tried to remove and reinstall printer but laptop can't even find printer to add it. Adding via IP address does not work.

A friend uninstalled all windows 11 updates - still no joy.

I have checked printer propeties and ports and restarted the print spool - did not work.

The printer works for all other devices connected to it.

There have been no recent changes of tech or wifi and the laptop had been happily printing from our printer since we bought it 10 months ago.

It is an Epson ET-3750 connected wirelessly via our only wifi connection. Printer and laptop always in the same room, right next to each other.

Any ideas on what to try please?

***moved from Windows / Windows 11 / Devices and drivers***

Windows for business | Windows Client for IT Pros | Networking | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

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  1. Anonymous
    2024-09-03T08:39:16+00:00

    Hello,

    If your computer printer driver is damaged or outdated, you may not be able to search for the printer when adding a printer. It is recommended that you download the latest driver for the printer from the official printer website and install it. In order to avoid the firewall blocking the communication between the printer and the computer, causing the printer to be unable to be recognized by the computer, it is recommended that you temporarily turn off the firewall, search for the printer, and then turn it back on.

    I recommend that you refer to the following link for troubleshooting:

    Fix printer connection and printing problems in Windows - Microsoft Support

    I hope the above information is helpful to you.

    Best Regards

    Zunhui

    1 person found this answer helpful.
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  2. Anonymous
    2024-09-06T19:15:48+00:00

    Thank you for the tips. I tried reinstalling the print driver and also turned off the firewall but it still will not print. I am completely flummoxed. I think the laptop must have picked up a fault. It's under 1 year old so I will be taking it back to Curry's to see if they can help.

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  3. Anonymous
    2024-09-18T17:03:06+00:00

    I have exactly the same problem. Work supplied a new Windows 11 laptop - now won't print. It does from my phone, my tablet and personal laptop - but not Windows 11. I will keep an eye out for a solution. :-)

    3 people found this answer helpful.
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  4. Anonymous
    2024-10-08T16:07:13+00:00

    Same issue. I have found others with this issue, so I am beginning to think this is an Epson issue and not a Windows 11 problem. Everything prints and connects. My laptop connects and prints to the Epson printer, but when I try to scan back to the same laptop it says it cannot connect.

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  5. Anonymous
    2024-11-14T04:28:01+00:00

    Nothing was wrong with the firewall though the drivers where a problem

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