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How to get the "License Key Pack ID" for CAL RDS ws2019 again?

Anonymous
2024-08-26T10:33:02+00:00

Hi Support,

We have a productive RDS environment where our users are connected using Terminal Service (rdp client). Before April 2024, we had 1 WS2019 with installed roles RDS license Manager and RDS broker, and 3 RDS Hosts running under WS2016. We had purchased 50 RDS CAL for WS2019 and 20 more for WS2022 (both per device use). On RDS License manager, we had got the "License Key pack ID" for WS2016 per device for 70 license in total, creating a ticket to Support Microsoft to get the key to enable those licenses.

In April 2024, we decided to upgrade our 3 RDS Hosts from ws2016 to ws2019 and we didn't notice that we need to upgrade also our RDS CAL from ws2016 to ws2019 since our users were connected to our Hosts running under Ws2019.

Now, we want to enable our RDS CAL purchased but to be activated for WS2019 instead of WS2016. We believed we can do that, because our licenses were bought for Ws2019 and Ws2022, so we can enable them for Ws2019 now.

Can we activate 70 RDS CAL for Ws2019 per device although they were enabled for Ws2016 before april 2024? How do we can get the new "License Key Pack ID" but for WS2019 (calling to Microsoft Support for Spain country? using any website?)

Note: We can only see the purchased license in old website MPSA, not in our current Office 365 admin console.

Thanks in advance for your help and suggestions

Windows for business | Windows Server | User experience | Remote desktop services and terminal services

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  1. Anonymous
    2024-08-27T02:47:19+00:00

    Hello,

    Did you previously downgrade your 2019 and 2022 RDS CAL through a seller, or is it installed as a "Built-In Overused" group in the 2019 license server?

    In fact,before April, the 2019 CAL is compatible with both the 2016 session host and the 2019 license server. It can be installed, but it will be displayed in the "Built-In Overused" group.

    If it was once downgraded now become the 2016 CAL, the 2016 CAL is not compatible with the 2019 session host; in this case, you may need to contact your seller again. We apologize as we are not trained licensing experts and license issues can be complex sometimes; for more accurate information, we recommend contacting the seller. Our focus here is more on technical issues, such as a CAL installed properly but not issued.

    If it is installed as a "Built-In Overused" group, the CAL is still the 2019 version, then they are definitely compatible after April. However, RDS 2022 CAL is not compatible with 2019 license server.

    Note: "Built-In Overused" group is shown when RDLS OS version is higher than the RDSH OS version and there are no RDS CALs available on the RDLS with the same level as the RDSH. It is a reporting mechanism to tell that these number of users have logged in without an appropriate CAL.

    This was an indication for admins that they must install licenses. After the applicable licenses get installed, this group goes away and the number of licenses issued gets synchronized with the installed license group.

    Other reference:

    Upgrading your Remote Desktop Session Host | Microsoft Learn

    I hope the above information helps!

    Best regards,

    Karlie

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  1. Anonymous
    2024-08-27T08:43:56+00:00

    Hi Karlie,

    Thanks in advance for your answer and great explanation. Finally, I opened a new ticket support with Microsoft, and they gave us the new "Key Pack ID License" to be activated in our RD License Manager to be used for our Host running on WS2019. So, now we can see users connecting to our RDS Host (running on ws2019) using RDS CAL for ws2019 per device. So it was resolved.

    We understand that when you purchase a CAL RDS for Ws2019, you can obtain the "Key Pack ID license" por ws2016 or for ws2019. The same we think for RDS CAL for ws2022, you can obtain the key for ws2019 or for ws2022, depending on your necessity.

    In our case, we bought those licenses time ago to a reseller that we didn't want to contact again. So the only way is to contact directly with Microsoft Support. https://support.microsoft.com/es-ES/contactus/ Regards.

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