Share via

what is windows shell experience and why do i get a window telling me to ask for permission to use it

Anonymous
2018-06-12T02:56:41+00:00

When I log in, a window opens on my desktop with "Microsoft family features" in the heading, telling me to ask for permission to use "Windows Shell Experience". My account is the adult account in my family and there should not be any Microsoft family restrictions on my account. Why am I getting this window?

Windows for business | Windows Server | Performance | Windows desktop and shell experience

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

106 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-07-03T15:53:22+00:00

    Windows Shell Experience Host points to the process shellexperiencehost.exe in Task Manager. The purpose of "Shell Experience Host" is to provide Universal App integration in the Windows Shell (Windows Explorer), notably the taskbar. In simple, it responsible for the running of the Universal App in Windows 10. The file ShellExperienceHost.exe is located at %SystemRoot%\SystemApps\ShellExperienceHost_cw5n1h2txyewy.

    If its popping up, try the following:

    Open Start, type: CMD

    Right click CMD

    Click Run as administrator

    Type in at the prompt OR Copy and Paste these one at a time : (Hit enter after each)

    Dism /Online /Cleanup-Image /CheckHealth

    Dism /Online /Cleanup-Image /ScanHealth

    Dism /Online /Cleanup-Image /RestoreHealth

    Also run the System File Checker utility:

    Open Start, type: CMD

    Right click CMD

    Click Run as administrator

    At the Command Prompt, type: sfc/scannow

    This will check for any integrity violations

    Restart your system

    Didn't work and this is a fresh install of Windows done by Microsoft level 3 or 4 (So many upgrade transfers I lost count). They did it all themselves remotely to try to get rid of the issue but, it still persists. I am the one who handles Microsoft Family so the only adult I could ask is myself. There is also no way to add this program to allowed apps for adults.

    2 people found this answer helpful.
    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  3. Anonymous
    2018-07-04T23:05:41+00:00

    Exact same Windows Shell Experience error hits on the Windows Japanese version also since last big update.  Microsoft should address this issue!

    0 comments
  4. Anonymous
    2018-07-05T06:57:16+00:00

    I have the same issue on my daughter's laptop when I'm logged with my (adult) account tonight after my daughter told me she thinks her laptop is broken.

    I've tried to add shellexperiencehost.exe to the set of "Always Allowed" apps but can't seem to find a way of doing that even though there's a section for it in my Family account. I guess that section is intended for purchased apps from the Microsoft store.

    If a patch isn't provided soon, I'm going to have to abandon Microsoft Family. It has limited usefulness anyways since I just removed the time restriction for my daughter and website filtering only works with Edge.

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2018-07-05T13:31:51+00:00

    I have the same question, thank you

    0 comments