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Remote desktop disconnected abnormally.

荣辉 朱 10 Reputation points
2025-02-26T12:57:20.41+00:00

Windows 11 24H2 will be disconnected every 1 minute when using the remote desktop (win+mstsc). This phenomenon didn't happen until it was updated to 24H2, and it was fine before. It was not a network problem after troubleshooting, and it was normal to access using other windows 10 computers. The controlled terminal is windows server 2012 R2. The following are the windows specifications and remote desktop prompt information of this computer.

Windows specifications:

Version Windows 11 home Chinese version

Version number 24H2

Installation date: Sunday, December 8, 2024

Operating system version 26100.3194

Experience the Windows function experience package 1000.26100.48.0

Disconnect prompt message:

[Window Title]

Remote desktop connection

[Content]

Your network may be slow. You may encounter problems.

[] Hide details (D) [OK]

[Expanded Information]

Time stamp (UTC): 02/25/25 09: 35: 30 AM

Activity ID: 73E45811-7A12-405E-A69b-A77A 470F0400

[Client details]

Client version: (10.0.26100.3037)x64

Local OS: Windows 10 Home China x64 (10.0, build 26100)

[Network details]

Transmission protocol: TCP

Round trip time: calculating. ...

Available bandwidth: calculating ...

Frame rate: 0FPS

[Remote computer details]

Remote Session Type: Remote Desktop

Gateway name: Not in use.

Gateway login method: not in use.

Remote computer: ...

Press Ctrl+C to copy.

Add that the time in the timestamp in the remote desktop prompt information is about 9 hours slower than the actual local reality. For example, as mentioned in the article.

Time stamp (UTC): 02/26/25 01: 05: 37 pm

The local time is 02/26 at 21: 05: 37 pm.

Whether the relevant situation can provide relevant information to solve the problem.

Windows for business | Windows Client for IT Pros | User experience | Other
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3 answers

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  1. Richard Garrison 5 Reputation points
    2025-02-26T21:51:04.4366667+00:00

    I am experiencing the same behavior with Windows 11 24h2 and Remote Desktop connection to Windows Server 2012 R2.

    I found this work around in another thread and this works for me.

    I made a folder c:\windows.old\23h2

    in that folder I have two additional folders

    c:\windows.old\23h2\System32

    with files: mstsc.exe and mstscax.dll

       c:\windows.old\23h2\System32\en-US

   with files: mstc.exe.mui and mstscax.dll.mui

    c:\windows.old\23h2\SystemResources

    with files: mstsc.exe.mun and mstscax.dll.mum

    I still had another Windows 11 pc with version 23h2, that I copied the files from.

    Here's a required structure:

    User's image

    Just copy those dirs and files from old build of Windows 11 23H2 to some place and then make a shortcut for this mstsc.exe file to your desktop and use it for rdp connections instead of a new one from 24H2.

    If you have another locale than en-US, e.g. uk-UA, copy it with corresponding files too.

    1 person found this answer helpful.
  2. Anonymous
    2025-03-04T02:07:30.5733333+00:00

    Hello，

    Windows 11 24H2 previously had a known issue that caused remote connection to be abnormal, and the update released on February 25th fixed this issue, you can try updating the patch to see if it can fix the current issue.

    If the Answer is helpful, please click "Accept Answer" and upvote it.

  3. 荣辉 朱 10 Reputation points
    2025-03-04T13:36:57.1233333+00:00

    Thank you for your reply. What I have shown here is the latest version, and there is no patch to update.

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