How to resolve "Selected user account does not exist in tenant 'Microsoft Services'" error when signing in to an Azure exercise?

Question

How to resolve "Selected user account does not exist in tenant 'Microsoft Services'" error when signing in to an Azure exercise?

Jia Zhen Lee 35

I am trying to access the Exercise - Create an Azure resource on Microsoft Learn. However, when I attempt to sign in with my Microsoft account, I receive the following error:

"Selected user account does not exist in tenant 'Microsoft Services' and cannot access the application '18fbca16-2224-45f6-85b0-f7bf2b39b3f3' in that tenant. The account needs to be added as an external user in the tenant first. Please use a different account."

I am unsure how to resolve this issue.

Any guidance on resolving this would be greatly appreciated.

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Answer 1

TP 125.8K Volunteer Moderator

Hi,

You should be able to work around the issue by first Activating the sandbox (solving puzzles, reviewing/accept permissions, etc.) and then once you see the sign-in box appear on the right open a new browser tab. In this new tab, browse to https://shell.azure.com. If your existing sandbox hasn't expired you can use that instead of activating a new one.

NOTE: I'm including instructions below for using Azure Cloud Shell, even though the exercise you are currently on only uses Azure portal. Completing steps for cloud shell doesn't hurt anything and will be helpful in some later exercises that do require cloud shell.

When prompted, click Bash

User's image

Next choose No storage account required, for Subscription select Concierge Subscription, and click Apply.

User's image

After several seconds delay while a cloud shell is requested and connected to, you should see $ prompt. At this point you can complete the exercises instructions, open Azure portal in another new browser tab, copy/paste code from exercise tab to cloud shell tab as needed, etc.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

TP 125.8K Reputation points Volunteer Moderator

2025-03-06T07:16:03.2+00:00

@Jia Zhen Lee Any update? Please click Accept Answer to close up this thread or add a comment if you still need assistance.

Thank you.
Javraj Gidda 0 Reputation points

2025-03-06T12:40:24.34+00:00

Hi TP,

this workaround works for me, thank you for your help. While it is not convenient, I am still able to continue learning.

Hopefully Microsoft identify and resolve the issue as soon as possible

Regards,
Jav
Brian Matice 0 Reputation points

2025-03-06T19:51:15.16+00:00

Good afternoon, this workaround is not working for me. After choosing "Bash" I receive the error "No valid subscriptions found". Only option I see it to "create an Azure subscription". When doing that, It prompts me to login again and gives the option to upgrade my account to a paid subscription. I then tried that. Next error states "only billing administrator of your account can upgrade". I'm quite sure I only have the one account, there should be no separate billing administrator.

EDIT - I solved my issue. Switched to new directory. For some reason I have two. - Thanks
Jia Zhen Lee 35 Reputation points

2025-03-07T08:48:43.65+00:00

Hi TP,

That workaround did the trick nicely. Thanks a lot for your help—really appreciate it!
VarunTha 14,850 Reputation points Microsoft External Staff Moderator

2025-03-07T16:30:25.1966667+00:00

Hi Jia Zhen Lee,
We're delighted to hear that your issue has been resolved. If you encounter any further challenges, please don't hesitate to get in touch with us, and we'll be more than happy to provide additional assistance.

Thank you.
SW 5 Reputation points

2025-03-20T10:22:03.6766667+00:00

Still happening on the 20/03, thanks for the workaround

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How to resolve "Selected user account does not exist in tenant 'Microsoft Services'" error when signing in to an Azure exercise?

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