Microsoft account will not login to Office Professional Plus 2024

Clive Ansell 25 Reputation points
2025-02-24T12:03:22.47+00:00

Hello,

I have recently acquired Microsoft Office Professional Plus 2024 from my employer to use on my home computer.

For some reason it will not login using my personal Microsoft or One drive account. It will install and validate, but just will not login to the MS account.

I have created a second Microsoft and One drive account as a temporary work around, and that works as it should.

I have created an email alias, and made it the primary alias, for my primary MS account with a .outlook.com suffix, but this hasn't helped.

I have manually removed all references to Office365 from the computer, and have tried reinstalling Office2024 and One drive twice. In any event it will work with a second MS account.

A second user on the same computer has installed it and it works fine with their login.

Office 365 is still active for another week on my MS account, although is removed from my computer, would this prevent the login of Office 2024?

Any ideas or suggestions would be most welcome, thank you in advance

Clive Ansell

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
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  1. Jiajing Hua 18,065 Reputation points Moderator
    2025-02-25T03:09:03.08+00:00

    Hi @Clive Ansell

    Office 365 is still active for another week on my MS account, although is removed from my computer, would this prevent the login of Office 2024?

    You mean your personal Microsoft account is tied to a license for Microsoft 365 apps? Additionally, this Microsoft 365 Apps subscription is still active. Am I right?

    Has your Office 2024 been successfully activated?

    • Please search CMD in Windows Search Box, right-click the Command Prompt and run as administrator. Then copy and paste the command below in it, click Enter: cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus (If you are running 32-bit Office on a 64-bit operating system) cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus
    • Then please check whether there is any installation information for other versions of Office besides Office 2024. You may take a screenshot and share with us.

    A second user on the same computer has installed it and it works fine with their login.

    Is the Windows system account you are currently using a local administrator account or your personal Microsoft account? Please click Windows Settings > Accounts, check whether your Microsoft account is displayed under Accounts?

    User's image

    If your Microsoft account is shown, I suggest you also create a new local administrator account, and sign into this new Windows account to check this issue.

    To create a new local administrator account: Manage user accounts in Windows 

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  1. Clive Ansell 25 Reputation points
    2025-03-16T10:00:43.6633333+00:00

    Thank you for your answers, I have now resolved the issue

    I carried out all of the advice given here, but in the end it seemed to be related to OneNote. Once I deleted all files associated with onenote on both my PC and online in Onedrive, I was able to login normally, and all works well now.

    Again, thank you to all of you that offered words of help

    1 person found this answer helpful.

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